Awful, awful, awful. I would give no stars if I could. Ordered a silk dress. Paid for next day delivery as I am going away. Didn't arrive next day. Arrived day after. When removed from packaging in an appalling state. It had obviously been worn. Was severely wrinkled and the belt had been tightly knotted. Sent photos to Hobbs. Spoke to their customer services team this morning. My post office is a long way away and always very busy. I am busy packing. I cannot understand why I should be put in a position where I do the quality control Hobbs should have done before sending this out. Then spend ages in post office to send it back to them. Spoke to customer services. If I had at least received a big 'how awful, this shouldn't have happened' what can we do? it would have been ok. Instead I was told I COULD trek to the post office or have it dry cleaned but up to a limit of £25. Lucky me. both requires me to take up the slack for the job they should have done. Asked to speak to the supervisor of the team. She was rude, unsympathetic and accused me of shouting at her (I wasn't). I was, however, extremely angry at this point. All the way through there was complete lack of I am really sorry - it arrived a day late, unwearable, this is embarrassing for us as a company. so sorry. Am now off to the dry cleaners where I have to photograph the receipt for cleaning the dress the should NEVER have sent out. Awful