Hobbs London Reviews

"Despite how nice the clothings are, I will NEVER shop from Hobbs again!\r\nIf you live in Switzerland Do NOT order it from Hobbs online. I\u2019ve ordered a coat, a sweater and some small items. After receiving confirmation email with all the products I\u2019ve ordered, they sent me another email telling me my coat is canceled one week later. I have to pay both delivery and import tax for the rest of the item without being asked if I still want to keep them.\r\n\r\nOk, so I immediately informed them I wanted to cancel the rest of items because it\u2019s not worth for me to pay the high cost of international delivery on top of the import tax. So another week passed and they only copied and pasted the same email and told me they are contacting DHL but nth happened till 2 days ago I paid for almost 50chf tax on the item that costs around 75 gbp. I am surprised why haven\u2019t I recieved the items and today Hobbs CS told me they have got back the parcel that I\u2019ve paid tax for!!! As if they are doing me a favor!!! All they offered is the 75gpb refund, they excluded the delivery cost I\u2019ve paid and the Tax I have already paid. So i paid for 20gpb delivery and 50chf tax and they got back everything!!!!\r\n\r\nTheir lack of communication in CS and lake of sense of responsibility is really disappointing!!!!!!! I will NEVER EVER shop from Hobbs again and I will make sure my words spread so there won\u2019t be victims like me in Switzerland!!!!! \r\n\r\nI am hoping they will contact DHL and told them they have never delivered the parcel to me and refund the tax to me. Also I want them to refund the delivery cost back to me! It\u2019s not only about money, it\u2019s how they handle this simple situation and can screw up to the max point has totally shocked me! I love their coats and when you hear Hobbs, you think of the nice UK brands but now I hope they are ashamed of how they treat their cosutomers and they have totally caused me a lot of hassles from 28\/9 to 12\/10!!"

"Despite how nice the clothings are, I will NEVER shop from Hobbs again!\r\nIf you live in Switzerland Do NOT order it from Hobbs online. I\u2019ve ordered a coat, a sweater and some small items. After receiving confirmation email with all the products I\u2019ve ordered, they sent me another email telling me my coat is canceled one week later. I have to pay both delivery and import tax for the rest of the item without being asked if I still want to keep them.\r\n\r\nOk, so I immediately informed them I wanted to cancel the rest of items because it\u2019s not worth for me to pay the high cost of international delivery on top of the import tax. So another week passed and they only copied and pasted the same email and told me they are contacting DHL but nth happened till 2 days ago I paid for almost 50chf tax on the item that costs around 75 gbp. I am surprised why haven\u2019t I recieved the items and today Hobbs CS told me they have got back the parcel that I\u2019ve paid tax for!!! As if they are doing me a favor!!! All they offered is the 75gpb refund, they excluded the delivery cost I\u2019ve paid and the Tax I have already paid. So i paid for 20gpb delivery and 50chf tax and they got back everything!!!!\r\n\r\nTheir lack of communication in CS and lake of sense of responsibility is really disappointing!!!!!!! I will NEVER EVER shop from Hobbs again and I will make sure my words spread so there won\u2019t be victims like me in Switzerland!!!!! \r\n\r\nI am hoping they will contact DHL and told them they have never delivered the parcel to me and refund the tax to me. Also I want them to refund the delivery cost back to me! It\u2019s not only about money, it\u2019s how they handle this simple situation and can screw up to the max point has totally shocked me! I love their coats and when you hear Hobbs, you think of the nice UK brands but now I hope they are ashamed of how they treat their cosutomers and they have totally caused me a lot of hassles from 28\/9 to 12\/10!!"

"Low Compensation Standards\n\nI ordered a coat online and it arrived to me ripped on the inside of the armpit. The coat also stinked of fried food very badly. The cost of this coat was 150 pounds. \n\nI contacted customer service to report \nthe issue and the three options I was offered was 1. to return the coat and get a refund 2. to be offered a maximum of 20 pounds to repair the jacket 3. to be given 10% discount on the 150 pounds. \n\nThis particular coat was out of stock for a very long time and I waited until it came back into stock. Once it was back in stock I ordered it but it arrived to me in this condition. Now is out of stock again so I cannot order it again even if I return the faulty one and get my money back.\n\nI understand that these three options I was offered by the company are \nfollowing the rules of the Consumer Right Act but from a brand like Hobbs I was expecting more. It is an expensive brand so you would expect some higher standard of compensation. It seems that my compensation was even more inconvinience (return the coat back or take \nit for repair). The 10% discount from such a brand sounds comical. \n\nAmazon is an example of great customer service that in cases like this they will just send you the same item without having to return the faulty one and if the item is out of stock they will just refund you without expecting you to return the faulty one. I am speaking from a personal experience."

"As far as customer service goes, this company has got to be the worst I have had the misfortune to deal with.\r\n\r\nGiven the cost of the clothing from this company I would have expected a better service.\r\n\r\nI lost button from a raincoat I bought from them, and wrote asking if they could sell me either a single button, or a new set of buttons, in which case I would replace them all. I supplied all the requested, necessary details, product code etc. After getting no reply for several weeks I contacted them again only to be told they had just heard back from the warehouse and they didn't have any spare buttons.\r\n\r\nThe ratio of supplying one button, to me never buying anything from Hobbs again doesn't work out in Hobbs favour. But then, given the majority of reviews I have read regarding Hobbs, it would seem they you don't care anyway."