I had a fall in the Aberdeen (Berryden) store on the 8th of April 2021. I slipped on fluid that was on the floor ( no warning signs around the fluid) it looked like clear soapy fluid. I was on the floor and an elderly woman customer helped me up. She went to get a staff member. They weren’t really helpful. They got me a chair to sit on in the middle of the store where other customers could see my distress. I couldnt really sit as it was so painful. I was in severe pain and shock, I eventually hobbled out of the shop to get myself home. The shop did take my name and phone number and email. I went to my doctors as I was in so much pain and had massive bruises/ swollen mussels. My doctor said I had pulled my hamstring and all my leg muscles. The shop has phoned once and I have received one Email saying they would get back to me. I have sent numerous Emails with photos but have received no reply. I presume they are not interested in customers injuring themselves in their stores. Their customer service and care is absolutely shocking.