I am an account holder. 1. There kitchen's are as good as any other in the price range. 2. Some Flooring is very poor. 3. Each branch works independently from each other (not helpful) 4. Changing your account to another branch is like trying to leave a religious cult. 5. The price of kitchen's can be come down dramatically, but you have to keep going back and saying wickes or magnets are cheaper. 6. Never buy there appliances. They are overpriced and of a poor quality. 7. If you buy a kitchen, it's likely it will be delivered with unit's missing. Even though when you placed the order it is all in the warehouse. When you go in to complain, they rob from someone else's order. 8. Don't try to complain above branch level as you will have no chance of a resolution. 9. In short. For a British owned company, I am disappointed. They could come across so much more professional. Instead they are more like a secondhand car dealer. Its all about the sale! All business need to make a profit, but Howdens needs to get a lot more professional in there core customer service, instead of making as much money as they possibly can out of every kitchen and putting on all their rubbish appliances on every quote even when they are not wanted. Stop the pestering phone calls after every quotation. Stop putting pressure on your staff to make there margins or else! I don't understand how these reviews are so different from some other review sites!!! I wonder£