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Howdens Reviews

1.8 Rating 214 Reviews
18 %
of reviewers recommend Howdens
1.8
Based on 214 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 41%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

Write Your review

Howdens  1 star review on 28th May 2024
James Breeds
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 12th November 2022
Phillip Gollins
22
Anonymous
Anonymous  // 01/01/2019
I’ve had two kitchens from Howdens but I certainly won’t be using them again. The recommended worktop that they were pushing me to have - ‘compacted laminate’ marks very easily. I contacted them about some particular bad marks but because it is outside of the 1 year guarantee, they do not want to know. I’m left with a 2 year old kitchen with marks on the worktop. I would never recommend this company again. I was also very disappointed with the design consultant. I basically had to request extra features such as glass fronted cabinets to brake up the line of cabinets and add interest; as well as the curved edges and built in additions such as microwave and wine fridge. Next time, I will use a more customer focussed company who will have more attention to design, quality and client aftercare.
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Posted 2 weeks ago
Run, run, run far away from Howdens. I am extremely disappointed with my experience with them. From start to finish, the process was a series of letdowns. First, the quality of the materials they used is incredibly low, nowhere near what was promised. The furniture feels flimsy, which makes me question how long it will last. Additionally, the design service was a complete disaster. Instead of listening to my needs and offering functional, aesthetic solutions, they seemed either disinterested or completely inexperienced. The end result looks cheap, and it certainly doesn’t look or feel like ‘fitted’ furniture. Overall, I cannot recommend Howdens if you’re looking for quality fitted furniture. My advice is to look elsewhere for both better materials and design expertise.
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Posted 2 weeks ago
Shockingly poor service for the price. The kitchen units were not too much of a problem although there were a couple of wrong things delivered. The quartz worktop company owned by Howdens are dreadful - my advice would be avoid and go elsewhere
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Posted 4 weeks ago
the kitchen shelf units are small you cant place a plate without hitting the door open the trimming (we chose gloss) is bulky and take up unnecessary space !! i am so disappointed… i was looking forward to have bigger storage with the built in units but it didn’t match my expectations I hope they can get in touch and resolve this as it’s been 1 week since the renovation
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Posted 1 month ago
Bought new kitchen worktops were warped when fitted and were exchanged further warping occured question are worktops fit for purpose And of course Howdens won't be held accountable.
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Posted 2 months ago
Called to cancel our design appointment and found the girl on the phone very rude that she put the phone down on me. Called back and appointment had not even been cancelled so I explained the the other girl how rude the other one had been she apologised and said I have cancelled appointment for you. Today I have a txt message to remind me of my appointment tomorrow!!!! Dreadful customer service if that is how they speak to prospective customers thank god I’m going elsewhere.
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Posted 2 months ago
Not recommended at all.
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Posted 3 months ago
Dreadful experience with the Chester Green branch. Really difficult to sort out problems as the manager was never available - I had to get really stroppy (receptionist said I was rude) to get anywhere in the end. Don’t be fooled by the hype if ‘we only sell to trade professionals’, Howdens are just box shifters and, once they’ve got your money, some of the branches don’t what to know. I’ve been able to get the somewhat unreliable fitters to speak to me for three months so I’ve had to cut my losses, ditch the lot of them and throw myself in the mercy of Holtams who are a local professional kitchen supplier/fitter. Fortunately, they have kindly agreed to sort out the mess but this is going to come at additional cost which is fair enough. So far, it’s taken eighteen months and gone way over budget for what’s been done. I will have to write-off some of what I’ve spent to out things right so I dread to think what the final cost of the kitchen will be but this is what it takes to get it finished somehow. If I could give a minus star rating I would.
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Posted 4 months ago
Subject: Disappointing Experience with Howdens Kitchen Suppliers
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Posted 4 months ago
Avoid at all cost absolutely crappie service worktop too short asking me to pay for the worktop again argument gone on for 4months fitters agree that the worktop is short
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Posted 4 months ago
The worst company you’ll ever experience, I initially reviewed on trustpilot but they simply remove them, giving themselves an inflated score. They rip you off and overcharge. I realise my branch - Hollingbury Brighton is particularly bad but I’ve had similar experiences elsewhere
Howdens  1 star review on 28th May 2024
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Posted 5 months ago
We had the kitchen worktops replaced as part of a kitchen refit .They deteriorated quickly in under 2 years with dull patches appearing and scratches.We complained and the local people came out to see them . However they reported to head office who said it was our fault .From that moment they were totally unhelpful and we are left upset . Our previous kitchen counters were still good after more than 30 years and we now wish we had not changed them . Avoid Howdens the service is awful if you have a complaint and the kitchen counters have a very short life .
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Posted 5 months ago
The kitchen designer Chris was excellent ! Great advice great design for my parents kitchen . The fitter Lee Angel was also superb and went beyond his brief and his work , time keeping and finish was second to none . Many thanks Chris Waller .
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Posted 5 months ago
Very helpful in the shop and found exactly what I was looking for.
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Posted 6 months ago
Do not purchase quarts worktop through Howdens. A puposively brand new worktop was fitted with various holes either side of sink to be told basically this is normal and a repair is needed same day it was fitted refusing a replacement or refund legal action is bring taken.
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Posted 8 months ago
Howdens' Complete Failure in Design, Customer Service, and Accountability My experience with Howdens, particularly the Benton branch in the North East, has been nothing short of catastrophic. While the branch manager tried to mediate, it became clear that his efforts were severely limited by the constraints imposed by the head office's lack of urgency and disinterest in customer satisfaction. Waiting three weeks for a response to urgent emails regarding significant design flaws is unacceptable, especially when the response dismisses the severity of the issue. The company's stance, as reiterated by Louise from customer service, is a testament to Howdens' unwillingness to acknowledge the gravity of their mistakes. Their claim that the design service is "complimentary" and "for illustrative purposes only" is not only misleading but also contradictory to the promises made on their website about their bespoke design service. This disclaimer, hidden in the fine print of the planning documentation, serves as a convenient escape route for Howdens, shifting the blame onto customers and competent fitters for not catching their design failures. The offered resolution — sending a designer to propose adjustments, replacing drawers, and offering a mere £100 for the inconvenience on a project that cost £3,300 — is laughably inadequate. These gestures do not compensate for the fundamental design flaws that rendered the bedroom furniture unfit for purpose, with clothes unable to hang properly and drawers that could not open. Howdens' insistence on washing their hands of any responsibility by referring me back to the contracted tradesperson, in line with their Terms and Conditions of Trade, is indicative of their lack of accountability. Their readiness to abandon customers post-purchase, especially after delivering a subpar design that significantly impacts the usability of a space, is appalling. This entire ordeal has exposed Howdens' failure to provide not only a competent design service but also adequate customer support. Their approach to handling legitimate complaints and concerns highlights a systemic issue within the company, prioritising policy and procedure over customer satisfaction and quality service. The Benton branch's limited ability to effect change and the head office's dismissive attitude have solidified my decision to never engage with Howdens for any future projects. This experience has been a stark reminder of the importance of choosing a company that values its customers and stands behind the quality of its service and products.
Howdens  1 star review on 14th February 2024 Howdens  1 star review on 14th February 2024 Howdens  1 star review on 14th February 2024 Howdens  1 star review on 14th February 2024 Howdens  1 star review on 14th February 2024
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Posted 8 months ago
Bought a howdens worktop, it's one of the new line, Matt black with gold vein. It looks nice, but is not durable at all. It seems to scuff very easily & I'm becoming worried about using it, expecting the marks are going to get worse. Given my time again, I wouldn't buy it.
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Posted 9 months ago
Had new Howdens kitchen fitted only for the Handles and tap to tarnish . Reported to Howdens who would do Nothing disgusting customer service. Despite the brochure given to us saying it had warranty. They have stopped selling the tap etc I wonder why ?? Would Never recommend Howdens
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Posted 9 months ago
Always get phone calls from them to see if I need anything
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Posted 11 months ago
2 Worktops in less that 2 years a third needed now - blamed installers twice. Poor quality work top - avoid. Howdens - will not even investigate failures. No customer services. Initially Howdens were okay however you find out what a company is really like when things go wrong. There are lots of 1/2star reviews all along a similar vein. POOR QUALITY PRODUCTS
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Posted 1 year ago
Howdens is rated 1.8 based on 214 reviews