Howdens Reviews

1.8 Rating 200 Reviews
18 %
of reviewers recommend Howdens
1.8
Based on 200 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 39%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5

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Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 14th February 2024
Carl Birkenshaw
Howdens  1 star review on 12th November 2022
Phillip Gollins
Howdens  1 star review on 12th November 2022
Phillip Gollins
21
Anonymous
Anonymous  // 01/01/2019
I bought a very expensive units from Howden just over a year ago. Reported to them that some of the hinges has fallen off. They said that the fault was the fitters, but I also had a round disk on the sink which completely broken off the sink. I had a cheap sink for many years and the disk on the sink never came off. I did not expect such expensive items to be in such poor quality. I Reported this to Howden and they I formed me that they would send me a replacement but that was months ago and yet nothing from them. Before they got my money they couldn't do enough for me. It is suppose to be under guarantee. I emailed Howden and they completely ignored me. Regretted buying from them. No aftercare despite what they said to me. Would I buy anything from them or recommend them to anyone "NO"
Helpful Report
Posted 1 year ago
It was ok
Helpful Report
Posted 1 year ago
Buy your door furniture for screwfix or alike as Howdens price are massively over priced always has been. ( we won't be beaten on price ) that's not true ? You ask for a price then you are hassled by them on phone asking if you require items. A pain I'm trying to work. Sales are great but I need to know the price for an item after sale price ,they don't know, so you have to wait for sale to end to get normal price helpful not . Also trade only , I've had customers walk in start an account with no hassle, they haven't been in the trade.. I've been a customer well over 20 years.
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Posted 1 year ago
It's a difficult one. Nice enough staff when ordered a kitchen. We had their 'best ' fitter install the kitchen . As always with my luck, this was the first time he had fitted our model as it was a new design. So after cutting into our newly plastered wall to make the units fit we carried on. We then ordered howdens luxury vinyl rigid oak effect flooring with underlay... the experienced fitter layer it straight onto a concrete floor. It bounces and taps against the concrete. Cant decide if howdens mislead the fitter or the fitter has installed incorrectly without perfectly levelling the floor before hand. This is basically the trouble with howdens. You buy a kitchen and materials but they can get out of any ownership due to them not fitting anything. My advice would be to go to a dedicated kitchen company with fitters.
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Posted 3 years ago
To be fair to Howdens now got a refund and they say some of poor service was mis communication which I accept
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Posted 4 years ago
Overall experience was good when purchasing my kitchen however, once purchased, i found that their aftercare was very poor. I had issues with the worktop i purchased, shortly after it had been installed, i found scratches dents and chippings, i complained about the quality of their product but it was to no avail.
Helpful Report
Posted 5 years ago
Howdens is rated 1.8 based on 200 reviews