It's a difficult one. Nice enough staff when ordered a kitchen. We had their 'best ' fitter install the kitchen . As always with my luck, this was the first time he had fitted our model as it was a new design. So after cutting into our newly plastered wall to make the units fit we carried on. We then ordered howdens luxury vinyl rigid oak effect flooring with underlay... the experienced fitter layer it straight onto a concrete floor. It bounces and taps against the concrete. Cant decide if howdens mislead the fitter or the fitter has installed incorrectly without perfectly levelling the floor before hand. This is basically the trouble with howdens. You buy a kitchen and materials but they can get out of any ownership due to them not fitting anything. My advice would be to go to a dedicated kitchen company with fitters.