Wendy Crathorne
Apparently Howdens are the best that's why I went with them not realising I was about to put my trust & money into the pockets a bunch of unprofessional uncaring staff. I asked for while work tops a few days later I was told they were out of stock so the designer said mirror chip would be the most appropriate option for the look I wanted, wrongly of me I trusted him & agreed without viewing also as a senior nurse working frontline every shift I wanted to protect staff at howdens & keep my social distance so I trusted in advice give. The day of fitting I was at work however upon returning I was horrified the tops were most certainly not white (see pictures). After my emails being ignored along with phone calls not returned & some rudeness Howdens manager changed the tops to white oddly enough the original tops I'd requested. Sadly it doesn't end here... since fitted (not the kitchen fitters fault they followed the designers plans) I've not been able to open my back door. Howdens solution to this is to pay a fitter 300 & move the whole kitchen down a few inches. If this plan is followed I will have to pay an electrician to move plug sockets, extractor, oven & hob moreover the under counter fridge would need moving leaving the last cupboard not fitting. I don't have a lot of money I've literally spent my life savings on this dream kitchen I have items left over yet the appliance washing machine door is missing, when I emailed the manager he said the 600 base unit is the same ??? well if this is the case why doesn't it fit ? My kitchen fitter is a true craftsman if he says it won't fit then that is the case. I never expected to be fighting for my rights from Howdens as well as covid. I brought the kitchen in September it's 20th December & I still don't have a functioning kitchen, I can't put a floor down till it's rectified I can’t express the amount of upset this has & continues to give me. I'm so desperately upset & stressed. Thank you Howdens I'll raise my glass to you on Christmas Day as I tuck into my pot noodle because that's all this shambles of a kitchen is good for.
3 years ago
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Howdens has a 1.9 average rating from 204 reviews

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