The person I spoke with Aaron at Ashford South continuously lied to me and then lied to my husband to make it look like I was lying!! He clearly has a problem with lies and needs help. I will never use Howdens due to this horrendous experience. They came out to plan our kitchen 2 months ago and after constantly chasing them they sent the pictures but no price, more chasing still no price so I called today (apparently I didn't!) spoke with Aaron who said if I go ahead with the quote he would sort out a free installation for us for the inconvenience.. we were always going to be doing the work so this came as a bit of a surprise, I then spoke to husband and he mentioned it to Aaron later that day who said that he knew nothing of this and hadn't even spoken to me!! (He had!) I have it on my phone records, I then rang up to speak to him to find out why he has said this as it's made me look like a liar to my husband, and he genuinely said he didn't speak to me on the phone! He clearly has a problem and needs serious help. Appalling customer service.