We had a kitchen designed by Rochdale Howdens. Some of the wall units were in accessible unless you leant across the hob. This is obviously very dangerous. I asked for a site visit and when on site the designer told us that the design was impractical but did not breach any regulations. The kitchen room is a parallelogram; and I did question, at the designers one and only visit, whether or not she need to take account of this but she was adamant that this was a fitting issue and not a design one. I raised this concern a few times in telephone calls I had with the designer but it was dismissed. The designer initially came before the room was plastered but couldn't be bothered to return to check her measurements and asked that I send them through. When the above was followed up the designer and her manager (who did not attend the initial visit or the requested site visit) denied having described the kitchen as impractical. The fitter had unpackaged a double oven to fit into the kitchen that Howdens had designed but due to the impracticality if the design this had to be changed for a built under oven. Despite this Howdens refused to reimburse as the oven had been unpackaged but we were advised that it did have a resalable value should we choose to sell it. The service we have received from Howdens Rochdale has been absolutely diabolical. They have refused to discuss the issues with our project manager, were very willing to apportion blame to us or our project manager and have totally refused to refund any of the issues related to their errors. Customer service is diabolical
2 years ago
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Howdens has a 1.8 average rating from 194 reviews

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