Ignoring emails about substandard oak for months. Despite sealing 40mm oak worktop ( I am ex aerospace engineer / woodwork teacher). Worktop around sink lifting, small bits literally fallen out. After many phone calls / photos Porthmadog branch did site visit and felt / took photos. I offered £100 toward the cost of new wood / new fitter. TOTALLY ignored my repeated emails for months. Not to be trusted When I threatened with deadline they offer a new bit of wood, only sent them two email that week,