Anonymous
A pretty dreadful service received by my 80 year old mother in law. The kitchen space was both measured on site and designed by Howdens, but there was a material design error (due to mis-measurement) necessitating a complete kitchen re-design on the day of installation (following de-installation of the old kitchen). All dealings were with Howdens direct, but they use their 'trade only' contracting structure to avoid liability under the Consumer Rights Act. Mother in law now has a kitchen installed (having been left with no option but to agree a complete redesign or spend 1-2 months without a kitchen), but very different to the original design specification and as you would expect she is rather disappointed. Customer services will not accept any responsibility for the error in design (even though this was admitted by the Howdens designer) and is seeking full payment for the kitchen even though not does not meet the specification which took weeks to finalise. Do not recommend.
8 months ago
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Howdens has a 1.89 average rating from 141 reviews

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