DP
Do not use!! Awful experience and even worse customer service! We designed and ordered a kitchen through Howdens in Stourbridge - all went well and service up until then was fine. We were told we 'had to have the kitchen delivered on 6th September' due to some of the appliances we'd chosen, no other date was possible. We worked around this and arranged for the fitter and supporting works to be carried out around that date. Since then we have had nothing but problems and we STILL don't have critical parts of the kitchen 5 days later and no answer as to when these will arrive - some of the issues: - Missing tower units for fridge freezer on delivery (critical as the starting point of the kitchen assembly) - Missing worktop (STILL NOT ARRIVED) so the kitchen is unusable - Main unit for utility sent in the wrong size (despite being measured by Howdens prior to delivery) - Incorrect design/measurements meaning we have had to improvise with the fitter to make it fit the room (Howdens accept the mistake but no compensation or alternative offered!) - Designed and delivered with X5 handles not included The store have been next to no help since taking our money and still cannot give us any idea of when we will receive the worktop so the kitchen can be fitted and used - despite telling us it had to come on 6th September. Formal complaint made via customer services and advised I would hear from an Area Manager asap - a phone call received in the afternoon the next day where I went through some of the issues - promised a call back straight away after she'd investigated. I then received a call (from the store, not the area manager) at the very end of the day to say sorry about all the mess 'we've been having problems at head office because of Covid and stuff which is what's caused the problem'! What!? I asked why they are taking orders for parts they do not have in stock and dictating delivery dates to customers who have paid in full, knowing it cannot be achieved. To which the response was I am sorry but that's all I can say we've had problems in head office. I am STILL here waiting for an update on the worktop. Our fitter finishes today and is then booked on jobs for the next 3 weeks so we are without a working kitchen (no oven, hob or tap as these can't be installed without the worktop) so we have no way of preparing food or using the kitchen. This has been an absolute shambles from the minute we paid for the kitchen and Howdens have done nothing whatsoever to try and help us or compensate for the issues this has (and continues to) cause us! Avoid at all costs.
8 months ago
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Howdens has a 1.89 average rating from 141 reviews

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