Anonymous
Communication from the Howdens Tunbridge Wells branch is appalling. Making payment took 3 phone calls alone , left messages & was told to call back again by the rep (where is the customer service here?), good thing I needed the kitchen as I would have told them where to get off then. Made 100% payment was not informed all items were not in stock , got a partial delivery , I had to call in to see what was going on & I was told I will get the rest don't worry ..................& how long is that piece of string? Appalling , we are now at the stalemate stage , no answer to e-mails & we are left with a totally disfunctional kitchen. You would have thought a follow up phone call to notify us as to when we can get the installer back might have been the least but NOTHING! We are on Day 3 from delivery , will give it till Friday & ask for collection of their half pregnant kitchen. I refuse to do business with companies that do not deserve our hard earned money.
7 months ago
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Howdens has a 1.92 average rating from 142 reviews

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Alice, Customer Support

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