Would give a minus star rating if I could. Our experience with them has been a bad one. Our decision to go with Howdens was largely based on the fact that they were local - Lytham St Annes - and that they provided a measuring, design and planning service. That in itself is a joke though not a funny one if you happen to be the unfortunate customers at the centre of it! In a nutshell, mis-measurements and mistakes were made in the design of the kitchen which has resulted in us having a kitchen we are entirely unhappy with. Incorrect measurements made by the kitchen planner means that we have no space for the dining table which is now sitting in our lounge which I hate. The pictures of the kitchen submitted to us all looked perfect - not so in reality. When approached Howdens are not prepared to accept any responsibility for the errors and have taken the stance that the planning service is complementary and that all measurements should be checked before fitting the kitchen. If I was going to plan and measure myself, I could have bought a far superior quality kitchen for less money elsewhere and had more choices in design and colours. Howden’s kitchens have to be bought through someone with a trade card - usually this will be a small firm or self employed kitchen fitter/joiner. They will also supply you with a list of recommended kitchen fitters/joiners (my advice if you MUST buy from Howdens - find your own joiner). We have spent lot of money on our kitchen which is just not what it was meant to be. Our rating for quality 0* Our rating for planning service 0* Our rating for customer service 0* Once they have your money they do not care one jot
1 year ago
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Howdens has a 1.9 average rating from 204 reviews

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Alice, Customer Support

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