I had a kitchen designed in Oct 2020 and our local joiner fitted it for us. I chose Howden's over another local company as I really liked the granite worktops. A few days after fitting the worktops there were cracks noticed in one of the tops around the sink and tap area. No-one was living in the property. A second length of worktop was and still is fine. Photographs taken and joiner contacted. He came to look and he has tried his best to be helpful but I still have a broken worktop!! Nobody wanting to take responsibility although the Howden's Stone worktop 'specialist' did come to look at it but blamed the joinery work. Joiners say there is a flaw in the stone. Was always told not to worry but when they went to get the slab that was supposed to be in stock it wasn't there - blame was put on previous manager! Joiner sourced another slab at his own expense on the understanding with Howdens that they would fit it. (Howdens no longer stock) Slab has been sitting in his workshop for months and I have to wait for their 'specialist team' to come and fit it! Thurso manager doesn't bother answering emails - I don't do verbal communication as you can be told one thing and then that gets changed so I like things in writing! I wrote an email in complaint to Jolene in customer service as requested by her and still haven't received notification that she has received it. So I am stuck with a damaged worktop and cannot get my kitchen finished. Given where I live my choice of of supplier for house renovation materials is a bit limited but even if I have to drive the 104 miles to Inverness and 104 back I would do that before using Howdens again! The rudeness and ignorance is appalling.
1 year ago
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Howdens has a 1.8 average rating from 196 reviews

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