I am very disappointed with Howdens Torquay and Jake Cornforth Carpentry Services having had a nightmare experience, and a huge let down which is why I advise and urge caution and can not and will not be recommending them. Jake distinctly informed me he would liaise with our kitchen supplier directly and get anything damaged replaced. There were copious amounts of damaged items, some may have arrived damaged and some may have been damaged by Jake before or during installation but instead of getting them replaced he went against what he said he would do and thought nothing of installing no end of damaged items with chips and dents galore in our new kitchen without giving us or the supplier the chance to get the damaged items replaced. The supplier was clear that Jake and all their trade only account holders were aware they will replace damaged items prior to installation but Jake decided to ignore their policy and installed damaged items in our kitchen. He later brazenly said the damage was only minor and he maintained he did nothing wrong. Jake also said nothing is good enough for me which is unacceptable as no one would want damaged items in their new kitchen and that includes Jake himself who wouldn't install damaged items in his own kitchen but thought nothing of installing damaged items in our kitchen. He said our refit would take around 3 weeks but it took almost a staggering 3 months. He was always keeping us waiting whilst he went off and did other jobs. Everything that could go wrong did go wrong; he sent in a painter two days after our ceiling had been rendered when the ceiling would have never dried that quickly, he damaged the wall where the painter had just painted which meant it all had to be redone, he was about to fit a water damaged unit and would have done if he understood the design which had to be altered because he did not meet with the designer as planned on site, his father assisted Jake and damaged our worktop which led to a cut and join in an area that should not have been the case and uncertainty about whether we paid for the damaged worktop as pricing transparency was sketchy, it took us ages to clean wood shavings in our kitchen, when I asked for it to be cleaned he said they are not valets, he also damaged a cupboard after needing to remove it and replace it as it was not level, and left a void at the back where the nails should be and put the nails sticking out and visible in our cupboard. A damaged shelf I showed Jake was simply moved onto a higher level which prompted me to check all the shelves. I found loads of damaged shelves that Jake once again fitted without due care and consideration towards us. I worked hard to get them replaced and all were replaced by the supplier as they were easily moveable. Jake caused my family and I extreme stress, anxiety, and distress, and lacked customer care and respect, and attention to detail. He also demonstrated a lack of understanding, insight, personal responsibility, and remorse, and got angry and hostile towards me when I asked him to put right areas of his poor quality work which he would not do. I wouldn't wish what I experienced on anyone.
10 months ago
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Howdens has a 1.8 average rating from 207 reviews

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