My experience with Howdens has been deeply disappointing and frustrating. A defective worktop and base unit were installed due to poor planning—specifically, not leaving enough space around the cooker. When I raised the issue, Howdens refused to take any responsibility. Their go-to excuse? “Your contract is with the trader, not with Howdens.” This is a convenient way to dodge accountability, despite the fact that Howdens supplied the products and were involved in the process. At no point do they make this relationship clear, nor do they provide any guidance on what recourse you have if something goes wrong. If you're still considering buying from Howdens, do not part with a single penny until you’ve asked for the full terms and conditions in writing, including: What happens if the product is defective; Who is responsible for resolving issues; What support (if any) Howdens offers post-sale. Transparency should be a basic expectation—not a battle. I wouldn’t wish this experience on anyone.