I wanted a handle that was on display, but apparently discontinued. I said I was happy to take the display item. Was told could not do that because of 'company policy'. When asked what would happen to said door handle, was told it would end up in the skip. Apparently, this is what Howdens do all the time. Cut out the middle man [the customer]. Product manufactured and then sent to landfill. Should anyone buy anything inbetween times, it a bonus. Plus side. The member of staff who served me was excellent. His manager, sadly will never fit that category.