My 87 yr old mother purchased her kitchen this summer & was recommended their own brand cooker hob. She wasn't given any product information & was surprised when she contacted them to explain she was unable to use 4 rings on full power together, that this was normal, due to the limitations of the product. Feeling disappointed that this hadn't been explained to her before her purchase, felt she had no alternative but to put up with it. However this hob has now proved to be faulty. At times she is totally unable to use it because it won't come on. It has been tested by an independent electrician who couldn't get it to work either. She contacted Howdens and their response was we'll get someone out but not sure when it will be. Days later when their electrician was available it was working again. She has done this on several occasions but they say they need to get their own electrician to see the hob not working and they are never available when she phones. It is difficult, when something stops working intermittently to get someone from Howdens there immediately to confirm this problem, so how is she supposed to get it resolved. She has spoken to the shop in Uttoxeter on numerous occasions to ask for a replacement or a refund. They have refused, even after the electrician contacted them to say it wasn't working properly. She is extremely stressed and upset that at times she is unable to cook her dinner. She spent a lot of money at Howdens when she purchased her new kitchen but is very disappointed with the way she is now being treated.