Howdens - Doncaster, York Road Absolute joke of a franchise, this is not my usual branch. A customer asked me about kitchens and I recommended Howdens, said to her I've got an account I can come in with you and organise planning. And get you the best price. Without warning the customer went to Howdens Doncaster to see kitchens. Howdens phoned me to see if it was ok to discuss pricing. I said yes and a planning appointment was arrange. Then Howdens were saying they have a sale on soon. We were asked by the customer how long before we could fit the kitchen. Were always booked up to 6 months to a year in advance. So long story short Howdens dangled a carrot to the customer to buy the kitchen which she did. Now this is where it gets interesting, the customer has been allowed to buy a kitchen and put it on my account using my credit facility, which was never authorised by me or any paperwork signed by me and then to top it off another company fitting the job who obviously had a availability and sing my account, me getting emails saying £4500 has been spent then £300. So I had a word with Kyle and Adam to say nothing is to be added to my account. Low and behold there are refunds going back in and other transactions again. And this is Howdens who are trade only. I've had words with the customer as well as she knew it was trade only. it's subsequently caused issues for me we were supposed to have other work to do for this customer but as she has been under hand, we won't be doing anything more. I run a ltd company and the way these clowns have behaved is appalling. Adam and Kyle I've dealt with on the phone. Kyle didn't have the guts to call back himself so got Adam to call. Well I'm sorry I see this as fraud, you have rinsed a sale out of my account without my say so, using a secured credit facility. awaiting reply from Howdens head office, police and solicitor will be involved, also I've contacted the financial ombudsman for advice! It's no better than taking my credit card lads and spending what you want on it. Heads up for any tradesmen using this branch to watch what they are doing behind your backs, completely untrustworthy ! Change your branch 🤦 When I spoke to the customer in question she said Kyle was practically begging for the sale, desperate or what, bless you mate. Anyway let's see how funny you think you are after this 👍