I'm currently in the middle of what I feel is a criminal matter with these guys which I will have no hesitation in referring to the authorities if not sorted this week. I ordered (and paid in full for) a Sony FX3 back in December 2021. Come August 2022 they still weren't in stock at H Preston (no specific issue with that as I appreciate there is a world microchip shortage). I managed to cancel my order with them (being told I would obviously receive a full refund for the none delivered goods), then purchased the camera elsewhere. Now of the £3999,97 that I paid H Preston (for the none delivered camera & 2 spare batteries), for some strange reason after around 6 weeks of sending them emails & leaving voicemails to chase the refund, and them telling me they allegedly already issued a full refund to my card (absolutely no trace found by my bank & H Preston unable/unwilling to confirm the ARN Acquirer Reference Number to prove a refund transaction even occurred), they have refunded me only £500 via bank transfer (I obviously was expecting the full refund when I supplied my bank details to them). They point blank refuse to have a verbal conversation with me over the telephone to explain why they are withholding £3,499.97 of my money which is tantamount to theft. Even zero stars would be too good a review for these guys. PLEASE PLEASE PLEASE DO NOT USE THESE FRAUDSTERS!!!!