I have shopping with Iceland for over 10 years I spend 150 pound every 2 weeks I'm giving a bad review you because I ordered my shopping for next day delivery between 10 and 12 and it never turned up so I rang their customer service to tell them this and I was spoken to like I was stupid told me they try to make delivery but nobody was in but that wasn't the case as I was in all day and I was told no you wasn't and I would have to wait now till 9 at night for delivery to be redelivered and I slam the phone down and and waited till 9 and still no delivery so in morning I looked out my window to see all my shopping was on the next Street at another door 19 but not my door 19 Iceland at left all the shopping from 9 at night tell the next morning outside but not my door somebody else's door and when I complained I received an email say sorry and offered me a Goodwill gesture of £5 off my next shopping were I was very insulted by the £5 as I get a 5 pound off my next shop every time I make my online order every 2 weeks and after so I send a email back to them telling them I was very offended and how bad I was treated and how I would this matter taken higher that was over 3 and I'm still waiting for a reply from them this is how they treat customer who have been a customer with them for over 10 years how I get treated for a mistake they made where I still didn't get all my proper shopping loads of items was missing I will never shop with them agine