Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Iceland delivery, items always replacing with cheaper items when not in stock, Don’t buy any item that is fresh always only have 1or2 before its out of date, this isn’t a one time thing, 9/10 happens, once I had bacon was out of date on delivery with a yellow sticker reduced, Iceland need to look at there process and training for there pickers, it’s not there though this is what they have been trained by the duty manager,”

Helpful Report

Posted 1 day ago

“Was expecting a delivery last night between 7-9pm, kept checking tracking then said delivered, but no show, obviously annnoyed as customer services shuts 6pm and considering deliveries can be up to 10pm I think it’s bad you can’t contact till next morning!! Saying that I spoke to Aiden at customer services 8am next day and received a text saying Ethan will be delivering before 10am which he did and both Aiden and Ethan were absolutely helpful and charming so they are definitely a good asset to the company, just hope Iceland can keep on working on their faults”

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Posted 5 days ago

“shocking, sent out of date food by the time CS had responded food had been disposed of so they wouldnt help. this is a reoccuring patten recently where poor date or oos food has been sent, i am now 100% never shopping with iceland again”

Helpful Report

Posted 2 weeks ago

“I have been using Iceland for my shopping for a about 12 months and I have found them very reasonably priced, lots of choices, 5 ⭐️⭐️⭐️⭐️⭐️ Gary was my driver who delivered my groceries today and he is very friendly and professional the only thing I would say they don’t substitute your item if it’s not available just refund you , so that can be a pain apart from that highly recommend”

Helpful Report

Posted 3 weeks ago

“I have always bought the luxury range of ready meals and thought they were good quality. Recently, the quality has seriously deteriorated. Items containing meat are full of gristle and fat, especially the beef. The chicken dishes are tough and taste of nothing. I won't be shopping in the store in future.”

Helpful Report

Posted 3 weeks ago

“Laura in the Lichfield store is amazing, I’m a single person with a trauma therapy dog , Laura always keeps an eye on my dog so I can shop feeling relaxed and comfortable. Laura you are soo kind thankyou sooo much 💕💕💕”

Helpful Report

Posted 3 weeks ago

“We had a delivery today around 20 past 6 and the man was extremely helpful thank you so much to the driver he was brilliant and deserves a pay rise, he's always very friendly when he calls to the house 😁”

Helpful Report

Posted 1 month ago

“Have been told twice by customer support that I would recieve my money back for an order I placed but was never delivered..that was on the 2nd of April..I am still waiting but I do regard this as theft by this company...Will never shop there again and I am considering a prosecution for theft...”

Helpful Report

Posted 1 month ago

“Even though my shopping was ment to be delivered yesterday but didn't arrive till today and all the frozen item were defrosted. I am still giving 5 stars based on the fact when I finally got through to my local store at Selsdon South Croydon. I spoke to a lady who was so apologetic she explained the driver had an accident. Assured me my shopping would arrive by 12 today and it did . I called back to say that my frozen food was defrosted and straight away without any excuses arranged a new lot of frozen items to be delivered later today.”

Helpful Report

Posted 1 month ago

“Never have enough stock and been this way for years now. As a disabled parent I put my faith in iceland and everytime I've been let down. Shame on u iceland, never been soooo disappointed with a store ever.”

Helpful Report

Posted 1 month ago

“The store is great, we have had some excellent meals from Iceland with lots of choice, however the staff at the Blaydon branch Tyne and Wear are miserable and rude (not all of them ) just the older woman on the till. I had a problem with my bonus card and she told me 3 times to call customer support I am a pensioner but I do not need anyone to repeat instructions I get it first time. I will never use my card again the store or go to the till with her on it.”

Helpful Report

Posted 2 months ago

“I'm not sure why the star reviews are so low. I've never been anything other than 100% happy with every aspect of Iceland. Good choice at great prices. Stores well stocked. Personable staff in store. Great delivery slots with the best delivery drivers I've experienced.”

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Posted 2 months ago

“I had a order delivery with only few items. Could not provide meals for my children I was relying on my shopping to then be told it has to be investigating like I'm lieing! I also got given someone else's item that I never even ordered. I have been treated like a liar and very unfairly.”

Helpful Report

Posted 2 months ago

“Just bought an air fryer. Got home unpacked it set it up it doesn’t work at all. I absolutely can’t believe it. We have to travel an hour to get to the nearest Iceland and now we have got to go back to sort it out. Shocking I’m really disappointed.”

Helpful Report

Posted 2 months ago

“My same day online order could not be delivered as arranged due to vehicle issues apparently, which really upset me as I was completely relying on it. But now I'm told I need to wait 3-5 days for a refund which has left me with very little food in the meantime & as a pensioner I have no extra money to replace a £70 order until I receive the refund. Amazing that the original payment for the order was taken immediately though. Disgusted with their complete lack of concern/customer service. Never Again!!”

Helpful Report

Posted 2 months ago

“Ordered on line delivery. The cauliflower was slightly bigger than an orange. The red onions were mouldy. The Maris piper potatoes were tiny and covered with black spots on the skins. Not repeating that experience ever again.”

Helpful Report

Posted 3 months ago

“Really disappointed with littlehampton store. Countless times now, I pay for a specific delivery slot and then get no word from iceland and am left chasing them to get my shopping delivered! This is ridiculous and it is utterly unacceptable. No attempt to contact customers to let them know shopping is late, and just a self entitled, selfish attitude that customers can wait and our time doesn't matter. I'm a single parent working full time. I book and pay for delivery slots so I can manage my time and get everything done. Today I've just been told on calling, that they are 3 hours behind!! So I'm at home waiting for a delivery for 2 hours already and I've been told at least another hour... this means I will have to work up hours missed later, which means I will then have to work until midnight tonight (I've been working since 7am with a break for the delivery). The is zero consideration and when you call them, they don't care. I can't order with them anymore because I cannot trust the service. There is no consideration of customers at all. Very disappointed and now very upset and frustrated that I will have to work late because iceland didn't schedule their deliveries properly again, or let customers know so we could make arrangements to minimise impact of lengthy delays.”

Helpful Report

Posted 3 months ago

“Excellent I am from Cheshire Runcorn area,and with all the prices increasing I started shopping at Iceland the last 12 months , the food is very reasonable and I do save alot on my food bill to other supermarkets that’s my option , The customer service staff are very helpfull ,especially the delivery staff, very polite and always very efficient, the young man who delivered my shopping today was brilliant he had all my shopping ready and very helpfull,5 ⭐️⭐️⭐️⭐️⭐️ to the staff , I highly recommend Iceland especially the Runcorn delivery, it so easy to shop online , so many bargains and delivery is very efficient I have always managed to get my shopping next day A*****”

Helpful Report

Posted 3 months ago

“Wow I found out I had been overcharged when I checked my bill at home, That was back in December and still no action. This could have been rectified by return of email, but why should I have to drive at my expense to the store to get a refund; this would have cost me more in fuel. Date of experience: 31 December 2024”

Helpful Report

Posted 4 months ago

“I've been quite happy until now I'm disabled and cannot easily use the stairs without help, Iceland knows this so the drivers bring the food up to me but on the 22/1/25 I got a knock on the door it was the driver asking me to come down I replied I'm disabled and can't come down can you bring the food up no answer she rang again and told me to come down I repeated I'm disabled she told me she would leave the food downstairs I said no she was very aggressive and verbally abused me.”

Helpful Report

Posted 4 months ago

Iceland Foods is rated 2.5 based on 486 reviews