Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.47

2.5 Rating 511 Reviews

35 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.5

Based on 511 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Iceland Foods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At 11:30/40 i just walked into the store and forgot to take a basket i turned around and saw none available in the basket holders and the security gate was locked i asked the security if I could get a basket his response was no im not staff im not your slave he was talking to a young woman so my only guess is he was attempting to show off. Ive seen him use the customer check out to help customers in the past and tell customers information so his " im not staff comment seemed like he was just trying to embaress me. He always has an attitude and this is the second incident ive had with rude staff and security”

Helpful Report

Posted 2 weeks ago

“Delivery arrived today Coleslaw, raspberries and 6 pack of mince pies all out of date by tomorrow !”

Helpful Report

Posted 1 month ago

“I ordered 12 bags of frozen fish ...and they said they only have 8 bags in stock ...so a company that specialized in fish can only store 8 bags ...this this the third time in the past month..... absolutely rubbish”

Helpful Report

Posted 2 months ago

“Coulby Newham Middlesbrough Checkout Service is shocking, would rather talk to each other than get the que down. Given that there is only two checkouts you can imagine the frustration. How anybody would use this shop is unbelievable. I hadn't been in this shop for years, wish I hadn't been in today.”

Helpful Report

Posted 2 months ago

“Your manager bullying at the Alfreton store and not doing nothing about it. I've sent a number of emails but it seems all you want to do is cover it up.”

Helpful Report

Posted 3 months ago

“Lazy drivers and or insanely bad inventory management.. Missing over 20 items from my order today. Last Order came 3 hours late and everything was defrosted, AVOID.”

Helpful Report

Posted 3 months ago

“Dear Mr.Dhaliwal. The above order has not been delivered, but payment has been taken from my bank account. Your driver texted me from 07977 to say that he tried to deliver, but i was not in. He didn't try hard enough, as I was indoors all day. I rang him back three times and left answer phone messages to ask him,to redeliver, but he didn't have the courtesy to reply. I rang 02037 388 717 same day, but the man that answered was not bothered in helping at all and wasn't interested ( disgusting behaviour). When the food previously was delivered from Chingford the service from George and the staff was excellent, now at this other branch the service is reprehensible. The last few days I have been waiting for a phone call, text or delivery, but to no avail. I checked my iceland account today and the order is showing as delivered, which it 100% hasn't been. Please refund the oder amount to my account and close the account. My wive is in a care home with severe dementia and i havn't got time or patience to deal with the calibre of staff working out of this branch. Yours sincerely No reply after 6 days.”

Helpful Report

Posted 3 months ago

“Placed an online order with Iceland that cost me £42.50, I had applied a £12 off voucher to the basket. Iceland failed to deliver a £10 item & instead of refunding me £10 for the missing £10 item, they refunded me £6.97. When questioned they said they apply discounts proportional to cost, per item. So the £10 item that we'd almost £1/4 of my order, took 1/4 of the voucher code... That is fine in theory, but in failing to deliver the item they didn't apply the voucher amount to the remaining items in the basket, so my £42.50 basket with a £10 item missing cost me £35.53. Iceland have stolen £3 from me & are refusing to refund it, even after having it explained to them in great detail. It is their error not to have the item in stock, I should be refunded £10 & they have flat out refused so far in at least 4 different emails between us. I'm absolutely appalled that they are willing to steal money from people & refuse to refund it.”

Helpful Report

Posted 3 months ago

“Don't bother my whole order went missing and was not delivered not they won't refund me or send me another order”

Helpful Report

Posted 3 months ago

“iceland on line from St Andrews especially is not the people you wont to talk too and let me tell you they never answer phone and when they do there so ignerant so and so you will boil over limit and end up soooo thrustrating you will loose the will to live oh and they are known not to answer phone”

Iceland Foods 1 star review on 16th September 2025

Helpful Report

Posted 4 months ago

“It would have been 5 stars if the Chicken vindaloo wasn't so hot. OMG the quality of the chicken pieces is second to none but the heat blew my head off. So I know I should have checked the box. I tried sour cream, potatoes to help as they're bit bland, brown rice bland too, honey, lemon juice bla, bla but nothing worked. My mouth is ruined for a week. I can't taste anything other than this blasted curry.”

Helpful Report

Posted 4 months ago

“Lovely food”

Helpful Report

Posted 4 months ago

“Very disappointed with Iceland’s online service. My order never arrived and it has now been over a week. Despite contacting customer service, no one has managed to resolve the issue—neither refunding me nor delivering my shopping. Extremely poor experience and would not recommend.”

Helpful Report

Posted 4 months ago

“The staff at Briercliffe store in Burnley Lancashire are happy to help customers what ever there problem even when the store is busy or when a delivery as arrived and need to be out on the shop floor the customer comes first always a pleasure to shop there”

Helpful Report

Posted 5 months ago

“Absolutely disgusted with Iceland, no wonder stores are geing closed!!. Placed a home delivery, as the easiest option. Half the items missing, when tried to call local store no answer all day, called head office all jokers, trying to resolve the matter. Was told local store will contact me and replace missing items - day 4 and still no contact, so I again called and was a refund will be made between 4-5 working days REF NO 04350619”

Helpful Report

Posted 5 months ago

“When in Iceland to do my shop expecting it to get delivered got to the Checkout and told the can't deliver today it's pensioners daythey don't deliver to my town so I just walked out and left all the shopping on the Checkout i've had deliveries from the shop before this is the second time it's happened in six months”

Helpful Report

Posted 5 months ago

“Went in there today ,there must be 100 freezers yet only one containing vegetarian alternatives Absolutely terrible in this day and age Remember This is why stopped going in there”

Helpful Report

Posted 6 months ago

“My local has moved to a warehouse but still only has one freezer for vegetarian/vegans, the Fry's stuff is vile,there's 6 cheese in breadcrumbs options and Fry's stuff , you have totally left us out do better I won't be returning!”

Helpful Report

Posted 6 months ago

“order didn't arrive when I was told it would it came the next day when I phoned the shop to complain i was told a load of rubbish as to why it wasn't delivered on time this is NOT the 1st time this has happened the Store was CATFORD they have absolutely no idea”

Helpful Report

Posted 6 months ago

“I purchased some stir fry beef strips that stated 10-15 mins. We could not even chew it, all we were left with, on the sides of our plates were chewed gristle pieces. I am absolutely disgusted and very disappointed. All that we could eat were the vegetables and sauce as it should have been a lovely beef stroganoff.”

Helpful Report

Posted 6 months ago

Iceland Foods is rated 2.5 based on 511 reviews