Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.55

2.6 Rating 456 Reviews

37 %

of reviewers recommend Iceland Foods

Company Reviews

Questions

Metrics

2.6

Based on 456 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Iceland Foods made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Iceland Foods 1 star review on 8th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This morning I visited the Farnborough, Hampshire branch of Iceland, where an attempt was made to overcharge me. Not for the first time, items were charged for at the checkout at a higher price than was shown in-store. This was corrected, upon my insistence, but a request to see the manager was declined owing to his 'unavailability' and I was instead directed to another member of staff who seemed lacking in both understanding and concern. Mischarging or mispricing has been a feature on various items throughout the store over the years and I have raised this issue previously both with in-store management and Iceland head office, including emailing Malcolm Walker directly, though obviously with no effective outcome (but if every Iceland customer had an estimated personal wealth of £265million, perhaps such overcharging would seem less significant). They have considerately publish a brochure explaining 'that's why Santa goes to Iceland'. It would appear that there are very real reasons why customers shouldn't.”

Helpful Report

Posted 3 days ago

“Cheese potato swirls AMAZING I’m a vegetarian and these are beautiful but get more in shops always out of stock”

Helpful Report

Posted 4 days ago

“Great staff at Cheetham Hill Iceland. Outstanding service from Safah on location of products and with savings at checkout.”

Helpful Report

Posted 1 week ago

“8 hours after ordering and paying for my order, they cancel it and put the item online at a different price. Surely they must honour my order and I should not have to wait 3-5 working days for a refund. Will never shop there again.”

Helpful Report

Posted 2 weeks ago

“I bought the Butter Chicken & Bombay Potatoes. It tasted nothing like butter chicken, the shredded chicken was tasteless, the Bombay potatoes were ok, the sauce was terrible and I couldn’t eat it so it went in the bin a pure waste of money.”

Helpful Report

Posted 1 month ago

“Kingsbury Iceland-Poor parking system in place. I appealed explaining that I was is a great rush and only done a very quick shopping. I done the whole shopping in 14 min. I proved with receipts to the parking providers that I was a customer and spent more than £5. Of course they don’t care… A store that doesn’t stand up for their customers. I go to Iceland because I am on a budget!!!! I am rushing work after school run and trying to live a life. From this money that I had to pay for their unfair parking charges I could have done my shopping in Waitrose. At least their customer service is excellent not like these rip off companies.”

Helpful Report

Posted 1 month ago

“Stopped shopping here now they've introduced the dreaded self service tills. I don't have a contract with you and don't work for free. Buh bye!”

Helpful Report

Posted 1 month ago

“My online order was delivered with a leaking bleach bottle in with food stuffs. After emptying the bleach out of the bag, and throwing away the food it had ruined, I contacted Iceland. Because I didn't spend time taking pictures, they are unable to help. If I had known, I would have prepared beforehand and worn old clothes (as they were ruined by bleach) and put the frozen items in the freezer, complete with bleach on. I am not asking for a full refund, just the items that genuinely had to be thrown away, but, nope. Rules are rules. Will never be shopping in Iceland again online.”

Helpful Report

Posted 2 months ago

“For decades, I had happily used my local Iceland store. That was until one day, not too long ago, when its manager saw fit to falsely accuse me of committing an act of theft. Curiously, no efforts were made by this individual in reporting the alleged "offence" to the police. Nevertheless, he appeared happy to gloat that he had published my photograph (although I do not know to where), labelling it as that of a thief. The search for some form of redress from the company on account of this mistreatment has, at least so far, hardly been a experience which might be described in positive terms. My initial correspondence was misplaced - despite it having undoubtedly reached head office. A response, when it was eventually received, sought only to brush away the concerns that I had expressed...”

Helpful Report

Posted 2 months ago

“Saw the ads, went to the store, parked in their car park, did my shopping and left. A few days later, received a parking fine £100. Turns out they have sold their own car parks to third party companies and have no interest to resolve. Don’t care about customers”

Helpful Report

Posted 2 months ago

“Iceland promised a refund and customer service said they are refusing to refund me so I’m having to go via my bank.”

Helpful Report

Posted 2 months ago

“Storage of your van outside my flat. We need access for disability and keeping your van outside here is stopping that, I guess Iceland cannot afford to store their own vans?”

Helpful Report

Posted 2 months ago

“Non delivery of items it is 9:00 pm, order should have been here by 7:00 pm the latest. Can’t get through to customer services as they are closed. We’re very quick to take my money. Like the other shops, funds should only be taken once items have been delivered. Iceland was never like this before and have really gone downhill!”

Helpful Report

Posted 3 months ago

“Did an online order they took payment then later on in the day I canceled some water I realised I had already paid so called up spoke to a lady who said yes I see what had happened you will get a refund for it nope so called back told no you never got charged my bank says different so looked up reviews and wow I’m not the only one they don’t like giving refunds so that’s fine I will make sure to go in to store and get five pounds worth of goods for free this weekend we can both play that game added my shopping list clearly shows I was charged for it .”

Helpful Report

Posted 3 months ago

“Delicious luxury fish pie best ever. Thanks Lynne Murray”

Helpful Report

Posted 3 months ago

“Lovely staff in Corby Iceland and a wide range of products available in the store, but still shocked about the stench from vapes obviously being used by other shoppers within the store. The danger of people having a medical reaction to these vapes, especially people with asthma, and the risk of contamination to food, and spread of infection to other shoppers, is very real. With cannabis, and even spice, being identified in some of the vapes, can lead to devastating consequences for the very young and elderly”

Helpful Report

Posted 3 months ago

“Sweet &sour takeaway chicken is the best I’ve ever tasted. Well done Iceland ✔️”

Helpful Report

Posted 4 months ago

“Appalling customer service, supposed to give 10% discount to over 60s, the checkout guy at Cramlington, wouldn't give me it”

Helpful Report

Posted 4 months ago

“I love the products. The Prices are very good. I recycle the bags by passing them on to Charity shops”

Helpful Report

Posted 4 months ago

“put my order on line friday evening 09/08/24. got no confirmation which was a red flag really but hey ho. my slot was 9-11 am the next day. never arrived. rang customer service. they said the driver called but no one was in. i live in a flat on the second floor,the i have to go downstairs to let people in. so that was lie number one. anyway reluctantly i agreed to another slot 7-9pm on the saturday, and guess what never turned up again. not once did i get contact for a update. so here i sit on sunday morning trying to get a refund going round in circles , customer support cant give me a refund because the store has to confirm my cancellation, but the phone at the store is off the hook. frustration is boiling. i will order from another supermarket from now on. YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 months ago

Iceland Foods is rated 2.6 based on 456 reviews