Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“I recently bought a packet of baguettes from Iceland, which were well in date. On opening them they were covered in mould. I emailed them, with a photo, but they didn't even have the decency to reply. Will be shopping elsewhere in future.”

Helpful Report

Posted 1 year ago

“Do not go by promotional posters that say 3 for £10. They told me it was no longer on promotion and refused to honour it and had to pay full price. Customer services at the headquarters were even more unhelpful.”

Helpful Report

Posted 1 year ago

“Online delivery was not delivered , i then cancelled it and was told I had to wait up to 14 days to get my money refunded , absolutely disgraceful”

Helpful Report

Posted 1 year ago

“Failed to make my delivery. They made no contact at all. No response on the phone, a generic response via their customer service e-mail and nearly a week later are not responding to my messages chasing up the refund. I have not ever encountered such poor customer service in a UK based business.”

Helpful Report

Posted 1 year ago

“Where do I start 🤨 many reasons not to shop there again . The latest was too much . All my frozen items were thawed out . After a hopeless customer service call I hung up had enough . Shopping is in the bin and I'm 50 pounds worse off . I've shopped from Iceland online and in store for a total of 25 years . I used online since lockdown . Never again . You total what we spent online in 5 years I could have bought a really good car instead .”

Helpful Report

Posted 1 year ago

“I got a potato waffle that had already been opened! Very careless”

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Posted 1 year ago

“I live in Stapleford and that's where my local store is literally 5mins away.so I ordered like I usually do but they'd sent me something I didn't ask for I wanted willow spreadable in a tub they sent me 2 blocks of willow butter but didn't say they'd done this no email no text I'm just meant to lump it now had I wanted willow block of butter I would of ordered it don't substitute peoples orders in future and there was a price difference too....put me off using Iceland ever again if I'm honest I don't want somebody making my decisions for me I want what I ordered not what somebody else wants me to have rang up about it lady was rude and u helpful ended up putting the phone down on her not happy atall so Iceland you've lost a customer of over 15 plus years just down to this fiasco Thanks for nothing Iceland”

Helpful Report

Posted 1 year ago

“Food is stale,Old Kent Mansngner is dodgy sells stale fruit stale food its a corrupe store stoped shopping there.”

Helpful Report

Posted 1 year ago

“Items either missing, wrong or partially defrosted on delivery ! Fresh items ridiculously close to use by dates & 7 days for a refund “due to method of payment” you can only pay one way online !! What if you can’t afford to do a 2nd shop wait 7 days to feed your family ! No wonder they are closing shops.”

Helpful Report

Posted 1 year ago

“There food is akways out of date .Old kent road store veg ,and fruut is alwats srake.Mean Manangner bought a quilt there it wasnt hesting up they all know me the store bern shopping there fir 5 years brought a bank statement he refused .I stoped shopping there was spending 60 pounds a day by by icleland stsle fruit old good sale by dates.Im taking your company to court fraudees I shop at Tesco ,and Lidl theif shop.”

Helpful Report

Posted 1 year ago

“I brought chicken and it was far to small I had to have salad with it still hungry and everyone always on about kabab where’s open ?”

Helpful Report

Posted 1 year ago

“Excellent service everything correct and on time and delivery man was absolutely brilliant so helpful and chatty Thank you”

Helpful Report

Posted 1 year ago

“Delivery was well within time stated. Also got a 1 hour text message, saying,what time it would arrive. New Driver, Fabio Garcia,delivered to me. He was very polite. Put my bags just inside my door. Wished me a good evening.”

Helpful Report

Posted 1 year ago

“My delivery was due between 11:30am-13:30pm. It is now 22:05pm and it still hasn't arrived. I have been trying to call the store all afternoon but the line keeps ringing or is engaged. I got through to someone on the customer service phone number but they said there isn't anything they can do and that someone will call me about my delivery. I am so annoyed. The money has been taken from my account so I don't have the funds to do another food shop. I have no food in the house and I'm appalled that I haven't received a phonecall or message. Disgusting service.”

Helpful Report

Posted 1 year ago

“Merthyr Tydfil store 72. Items missing on order. Told remainder would be redelivered and given a time slot. Did not turn up. Told they kicked it off the van because they were busy. Refused to then redeliver it.”

Helpful Report

Posted 1 year ago

“Fantastic service. Lovely delivery people, updates about delivery times and excellent substitutions if necessary. 5 stars from me!”

Helpful Report

Posted 1 year ago

“Found a piece of blue plastic in my haddock When paying 12.99 a pd shouldn't have it”

Helpful Report

Posted 1 year ago

“Delivery not arrived due to technical difficulties on 10th November (over£100), money taken out of my account on 13th and after speaking to someone from their company 3 times I am still waiting for my money back”

Helpful Report

Posted 1 year ago

“Don't bother banking on your delivery turning up every time I have ordered in the last 5 months it is ridiculously late or doesn't even arrive what is the point in time slots don't keep booking deliverys if you can't even deliver the ones already booked”

Helpful Report

Posted 1 year ago

“I really like my local Iceland which I have used since 1994. A great variety of stock and a great spread at xmas. Friendly staff.”

Helpful Report

Posted 1 year ago

Iceland Foods is rated 2.5 based on 486 reviews