Iceland Foods Reviews

2.6 Rating 412 Reviews
38 %
of reviewers recommend Iceland Foods
2.6
Based on 412 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
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Iceland Foods 1 star review on 7th March 2024
John Partridge
Iceland Foods 1 star review on 17th August 2023
Anonymous
Iceland Foods 1 star review on 20th October 2022
David Martin
Iceland Foods 1 star review on 20th October 2022
David Martin
Iceland Foods 1 star review on 14th September 2022
Anonymous
Iceland Foods 1 star review on 14th September 2022
Anonymous
Iceland Foods 1 star review on 14th September 2022
Anonymous
22
Anonymous
Anonymous  // 01/01/2019
Excellent service everything correct and on time and delivery man was absolutely brilliant so helpful and chatty Thank you
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Posted 1 month ago
Delivery was well within time stated. Also got a 1 hour text message, saying,what time it would arrive. New Driver, Fabio Garcia,delivered to me. He was very polite. Put my bags just inside my door. Wished me a good evening.
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Posted 1 month ago
Fantastic service. Lovely delivery people, updates about delivery times and excellent substitutions if necessary. 5 stars from me!
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Posted 2 months ago
I really like my local Iceland which I have used since 1994. A great variety of stock and a great spread at xmas. Friendly staff.
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Posted 3 months ago
Friendly staff very helpful Riley and sarah
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Posted 3 months ago
Leicester city centre and Loughborough town Iceland lovely places too shop for food for everything from Garry whiting from Leicester and give 10/10 for good staff and efficient staff and excellent manners
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Posted 4 months ago
I can't fault this company, they always have delivery spaces, free delivery, wide range of products, great deals. On top of that if something goes wrong you can get through to someone at your local store in minutes and they put it right. I had a short date on a pack of mince and they put it on the next van out and replaced it within 3 hours! Now that's good customer service! My local store is Braintree and they're abosolutely perfect!
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Posted 1 year ago
There were a few substitutions, but it was worth it for the punctual, polite and pleasant delivery. Recommended.
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Posted 1 year ago
Iceland was very helpful I booked my shopping then found half an hour after it was all finalised that the slot I had booked was no good for me due to change of circumstances so contacted Iceland to see if they could change it had to ring again the next morning and they managed to fit me in a time that was suitable for me had they not been able to I would have been real stuck thanks Iceland spalding branch will continue to give them my custom as I have for the time they have been there.
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Posted 1 year ago
My local store is brilliant. BLANDFORD FORUM. We are old and unable to shop in store, so depend on deliveries. Any issues have been resolved when I feed back, either to the store, or rarely to customer service if it's about policy...(like charging suddenly for delivery when I put in my order 2 days prior! )... We use Iceland at least once a month. Any substitutes are thoughtful, since we intimated that we can't always get to the shops. Anything that doesn't suit is returned with the driver. The helpful drivers are ALWAYS courteous and friendly, no matter how rushed they are. On the rare occasions I go to the store, any help requested to save my legs, or lifting to the car is happily given. Maybe other branches could learn from them?! It has to be said that I try to be polite, and maybe not everyone does...do unto others etc.. The only criticisms I could make, just so you don't think I'm blinkered - are those daft, giant carrier bags they were forced to use, which spill the goods everywhere. Also the luxury coleslaw often has huge lumps of inedible cabbage stalk. Occasionally a packer is inexperienced, and puts soft things in first, then heavies on top. Yes, prices are naughty in some instances, but as with anything, even online, one has to compare prices, not blindly putting into the basket. That said, it is simply feedback, and not sufficient to detract from 5 star service.
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Posted 1 year ago
Iceland frozen foods are the best all rounder for me as a pensioner and everyone else.The choices are great and to have it all delivered when you want it . And in these tildes of everything going up, Iceland have got it spot on THANK you.very much for what you are doing.
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Posted 1 year ago
So glad that iceland is doing the big bags of mash potato at the food warehouse again, works out so much cheaper good for you iceland.
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Posted 1 year ago
Great staff. Great prices, helpful. Huge range of produce in store. Sensible and suitable offers.
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Posted 1 year ago
The Iceland delivery people are lovely always helpful rh8
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Posted 1 year ago
Great service today. I stopped shopping here as the quality of some items & dates were not great. I decided to give this supermarket another try a few weeks ago. I must say things have improved alot from a year ago since I last shopped here. Keep up the great service,one very happy customer 😀
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Posted 1 year ago
I have had several Iceland deliveries and no complaints. The driver is always friendly helpful and within the 2 hour slot Would highly recommend.
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Posted 1 year ago
Tonight my son and I tried your spicy lasagne from your piccolini range and I have to say was absolutely delicious. My son never usually eats ready meals but he loved the lasagne. Well done iceland !!
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Posted 2 years ago
Cheap food and quality food
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Posted 2 years ago
At the beginning of Lockdown they were the only supermarket I could get a delivery from. I used to go instore to Iceland once a week and other supermarkets when passing. They have been exceptional in providing free delivery and convenient slots. They do not sell lottery cards, cigarettes or a decent malt whisky but their food is fine and that is what was necessary. Luxuries I can manage without, essentials were just that. Essential.They have always arrived on time and the drivers have been pleasant. It is easy to ring up to contact them and once when I ordered the wrong milk by mistake they changed it before the order was packed.
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Posted 2 years ago
Ordering online ,good delivery options and rarely have any thing substituted.Plenty of offers and choice ,I was able to get everything I needed and found them invaluable. Good communication and emails with updates and offers. Bonus of a free delivery over £40 .will continue to use.
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Posted 2 years ago
Iceland Foods is rated 2.6 based on 412 reviews