Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Iceland for my shopping for a about 12 months and I have found them very reasonably priced, lots of choices, 5 ⭐️⭐️⭐️⭐️⭐️ Gary was my driver who delivered my groceries today and he is very friendly and professional the only thing I would say they don’t substitute your item if it’s not available just refund you , so that can be a pain apart from that highly recommend”

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Posted 3 weeks ago

“Laura in the Lichfield store is amazing, I’m a single person with a trauma therapy dog , Laura always keeps an eye on my dog so I can shop feeling relaxed and comfortable. Laura you are soo kind thankyou sooo much 💕💕💕”

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Posted 3 weeks ago

“We had a delivery today around 20 past 6 and the man was extremely helpful thank you so much to the driver he was brilliant and deserves a pay rise, he's always very friendly when he calls to the house 😁”

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Posted 1 month ago

“Even though my shopping was ment to be delivered yesterday but didn't arrive till today and all the frozen item were defrosted. I am still giving 5 stars based on the fact when I finally got through to my local store at Selsdon South Croydon. I spoke to a lady who was so apologetic she explained the driver had an accident. Assured me my shopping would arrive by 12 today and it did . I called back to say that my frozen food was defrosted and straight away without any excuses arranged a new lot of frozen items to be delivered later today.”

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Posted 1 month ago

“I'm not sure why the star reviews are so low. I've never been anything other than 100% happy with every aspect of Iceland. Good choice at great prices. Stores well stocked. Personable staff in store. Great delivery slots with the best delivery drivers I've experienced.”

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Posted 2 months ago

“Excellent I am from Cheshire Runcorn area,and with all the prices increasing I started shopping at Iceland the last 12 months , the food is very reasonable and I do save alot on my food bill to other supermarkets that’s my option , The customer service staff are very helpfull ,especially the delivery staff, very polite and always very efficient, the young man who delivered my shopping today was brilliant he had all my shopping ready and very helpfull,5 ⭐️⭐️⭐️⭐️⭐️ to the staff , I highly recommend Iceland especially the Runcorn delivery, it so easy to shop online , so many bargains and delivery is very efficient I have always managed to get my shopping next day A*****”

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Posted 3 months ago

“My delivery driver was called Daniel from medway. An absolutely amazing man, brought my shopping to my front door. As per normal everything I ordered was exception value and tasty. I absolutely love iceland and can't fault the driver at all. Thank you Daniel.”

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Posted 4 months ago

“Cheese potato swirls AMAZING I’m a vegetarian and these are beautiful but get more in shops always out of stock”

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Posted 5 months ago

“Great staff at Cheetham Hill Iceland. Outstanding service from Safah on location of products and with savings at checkout.”

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Posted 5 months ago

“Delicious luxury fish pie best ever. Thanks Lynne Murray”

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Posted 9 months ago

“I love the products. The Prices are very good. I recycle the bags by passing them on to Charity shops”

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Posted 9 months ago

“I’ve shopped on line with many of the supermarkets but I must say Iceland tops them all . I’m in my 70s and the shopping comes in bags so easy and I don’t panic. The delivery driver named Harvey which delivered my last order was so polite and just came across as a nice man thank you .”

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Posted 9 months ago

“I have to say excellent customer service from nicole in aldershot, i accidently sent my shopping order to my daughters address and she was on holiday, i called them and they rearranged the delivery to me the same day within two hours and were really helpful and friendly - absolutely brilliant”

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Posted 10 months ago

“Home delivery is Superb, Abdul very helpful,”

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Posted 11 months ago

“Went to the food warehouse in pilsworth bury yesterday and the young lady on the till was a breath of fresh air her name is Debra I think shes new never seen her there before she's a credit to your store and everyone should be like her I was in your store about 3pm if this helps she needs to be told to keep doing what she's doing .”

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Posted 11 months ago

“Bought iceland classic Bangers & mash with onoin gravy absolutely delicious best ready meal I've ever had well done iceland”

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Posted 11 months ago

“I have been a customer of ICELAND for years, but the increased prices are brutal, they reduced all packets size and rise up the prices unbelievable, more that any other food shop. It doesn't worth it”

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Posted 1 year ago

“Just wanted to thank Kieran in Halton Lea shopping centre Runcorn , for being so kind and helpful today he is a credit to the store lovley young man . 👍”

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Posted 1 year ago

“Excellent service everything correct and on time and delivery man was absolutely brilliant so helpful and chatty Thank you”

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Posted 1 year ago

“Delivery was well within time stated. Also got a 1 hour text message, saying,what time it would arrive. New Driver, Fabio Garcia,delivered to me. He was very polite. Put my bags just inside my door. Wished me a good evening.”

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Posted 1 year ago

Iceland Foods is rated 2.5 based on 486 reviews