Iceland Foods Reviews

2.6 Rating 412 Reviews
38 %
of reviewers recommend Iceland Foods
2.6
Based on 412 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 69%
Accurate And Undamaged Orders
Greater than 73%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Returns & Refunds
Refunds Process
Difficult
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Iceland Foods 1 star review on 7th March 2024
John Partridge
Iceland Foods 1 star review on 17th August 2023
Anonymous
Iceland Foods 1 star review on 20th October 2022
David Martin
Iceland Foods 1 star review on 20th October 2022
David Martin
Iceland Foods 1 star review on 14th September 2022
Anonymous
Iceland Foods 1 star review on 14th September 2022
Anonymous
Iceland Foods 1 star review on 14th September 2022
Anonymous
22
Anonymous
Anonymous  // 01/01/2019
This is the first time using Iceland. Only because of an injury. Not impressed. Ordered over £80 worth of food , they got our address right but the post code wrong. They phoned could not find us. So they missed there delivery slot never got our delivery why they used our old code I don’t know. Don’t know when we are going to get our order . I,m home all day still don’t know how to phone as the order was to be delivered to Harefield, but they try to deliver at Maybush, two different sides of Southampton.
Helpful Report
Posted 2 weeks ago
Missing items and damage items and charges full payment even I tried as many time on HO number and store number which was showing on last email but no one answers email them after week got answer send full details and then they blocked my app and online web ID I advised all my friends don’t waste money and time for those who don’t care about customers bad communication look like eBay fraud people
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Posted 3 months ago
I’ve been trying the slimming world foods and whilst the chips , roast potatoes are great and some of the other dishes I think the soups need some work , I tried the curried sweet potato today and threw it away , it was awful, they all have a very unpleasant after taste
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Posted 1 year ago
Not only did the cashier charge me for a £1.00 delivery bag which I didn't have. He also charged me 25p for paper bag which costs 15p how many other shoppers is he ripping off. I never check my receipts but out of principle I went back in. Only to find that he also over charged another woman on the till 😡I.will not be returning again. East lances
Helpful Report
Posted 1 year ago
Overcharged at an incredible rate. Items going up 25p each week. I worked out on my local shop is ripping the consumer off. Making out a quid cheesecake (for example) is now 3 for a 5er. The rate off inflation is 11% they made most during pandemic bags have went from 15 p to 30. Called to complain saying they are ripping off consumers I run my own business and there basically prentending your getting offers when in actual fact your paying more. They bought frozen food on bulk so are maximising every angle blaming it on the cost of living. Giving they had all that money while the covid was happening the sheer greed has kicked in. I’m actually ragging at this companies answers and cop out answers . Boycott the stores I have already contacted ombudsman and national paper. I would never do anything like this but this shop is the worst out of every supermarket chain. Don’t believe me have a look at their offers against what you paid previously and you will find out your paying far more but trick you into thinking your bonus card saves you money . Utter rubbish and exploitation. Meant to be your affordable outlet is now up with M&S pricing. No shame and nobody in customer service willing to discuss the extreme hikes blaming the world but not willing to accept there ripping off the average person without notifying the price hikes but make out their doing it for you and I . Avoid at all costs hopefully papers will name and shame 👍
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Posted 1 year ago
I have used Iceland deliveries for years but stopped ordering milk, bread/cakes, cold meats & chilled food because of the use by dates. I have never complained until a couple of days ago. The woman I spoke to in the Rickmansworth store couldn't have cared less. She told me to shop in store so I had to explain that I'm currently immobile & as a pensioner I couldn't afford to throw food away because of the poor use by dates. Her attitude was So What?? I have made an order with Argos, who provide the number of use by days on their products, giving you the choice to order or not. So its goodbye Iceland and hello Asda.
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Posted 1 year ago
Fantastic service let down by quality of products such a shame !!!
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Posted 3 years ago
Usually the home delivery is good, but on this (my last ) occasion the meat of which i had bought three different kinds had to be eaten within the next 2 days, and when i called was just told that if there wasn't any new meat delivered to store before my delivery was packed up i would receive the old meat!! No refund was offered either. Please don't order your fresh meat from here unless you are prepared to have a meat feast over 2 days. Everything else was fine.
Helpful Report
Posted 3 years ago
Cows on strike! No milk delivered today with our order. Lucky had some in freezer and some long life milk.
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Posted 3 years ago
I ordered £180 worth of items and I didn’t receive my fridge items. The basics ham, butter and yogurts amounted to £11 plus my x2 loaves of bread have a use by date of 4/7/20 when my delivery was at 10.25pm on 3/7/20!! So I have to use them in 1 day?! Stupid! Lovely delivery guy. Seemed very stressed out though bless him. Trying to get in touch with Iceland is so difficult! I’ve emailed that I’m not happy. But I’m happy to wait to complain when they open the phone lines again. Whenever that maybe. I used Iceland a lot before lockdown. But seeing how bad the customer service is online and not instant help is awful. Missing items fair enough as they were out of stock on 5 items but another 3 not added in. Not happy at all. Please get more staff so you can help your customers!!!
Helpful Report
Posted 3 years ago
I ordered my shopping on- line last Saturday some of the items on my shopping list were missing, e-mailed Iceland on Saturday evening but still got no reply from them not very happy about this .will not be ordering from Iceland again.
Helpful Report
Posted 3 years ago
I will not shop online with Iceland! I find it very sneaky that they put there promotion box right at the bottom of the page, when a check out securely box is right at the top of the page, which is where you land!
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Posted 4 years ago
The food from Iceland’s in Salisbury is normally very good but I bought your top of the range prawns costing £8 pounds and found they were absolutely tasteless Kind Regards Malcolm Wilson
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Posted 4 years ago
Dreadful! 10 items of a 28 items shop out of stock. No substitutions either which means I now have to go to Tesco on Xmas eve to buy these items. Really disappointed and won't recommend to others!
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Posted 4 years ago
Purchased a variety of their new "Luxury" range. The "Luxury" Cottage Pie was a disgrace, only about two desert spoons of mince and the rest was mash potato. Complained to customer service, with the answer "nobody has complained before about it" my response was that they probably could not be bothered, refund was offered. Yet again the so called "Luxury" Lasagne al Forno, same problem about where is the meat. Iceland have now found a new way to increase profits. Take the same product they have been selling for years, put it in a fancy package, reduce the meat content and call it luxury. Obviously if I'm incorrect, then where is their QA personnel; but then most of these products are produced in Dublin, so no surprise about the poor quality
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Posted 4 years ago
Sent photos of the problems we had with products have messaged them 3 times and phoned them they do not even bother to reply they are not bothered about customers well will not shop there again people you get when you phone are not bothered so rude not to reply to anyone after they had photos not heard a thing
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Posted 4 years ago
Iceland is best for frozen food only. Used to offer reasonable prices for extra goods like bread, loo rolls, fresh begs and fruit etc but not anymore since they added 25% charge on top of original prices in the last few weeks. Having to reconsider going to Iceland now as it is getting unaffordable. Hope management takes note.
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Posted 4 years ago
We tried Gregg's vegetable bakes. At first I thought it tasted nice with a cream sauce but on my second bite I had a mouth of hard cubes of vegetables, not sure if it was swede or patato followed by cubes of carrots. Not raw but .hard. The sauce was not nice, it either was chili or pepper but my mouth was still on fire half an hour later. I would not buy again
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Posted 5 years ago
Thought I would try it once due to a family bereavement and being busy. 1. Didn't arrive between 8 and 10 as I requested. 2. Charged me for what I ordered and not what arrived, had to wait for a refund. 3. Don't offer alternatives like others. First and last time I will use.
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Posted 5 years ago
Not great all myour order was wrong so much was missing took me ages to get is all sorted out and was never completely right shopping on line was supposed to make it easier but for me it was a lot harder and more stressfull.
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Posted 5 years ago
Iceland Foods is rated 2.6 based on 412 reviews