Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Home delivery is Superb, Abdul very helpful,”

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Posted 11 months ago

“Never have what u need. Rude customer service. Think its OK to keep money needed for food and essentials for over a week. 60 quid missing out of my food budget this week. Refund policy is criminal. And crippling. For us low income family's. Bett off getting cab then paying for delivery for them.not deliver half ur shoping and Rob ur money for a week They shouldn't take money until they have packed items. Not charge u for expensive items knowing they can't forfill orders”

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Posted 11 months ago

“Went to the food warehouse in pilsworth bury yesterday and the young lady on the till was a breath of fresh air her name is Debra I think shes new never seen her there before she's a credit to your store and everyone should be like her I was in your store about 3pm if this helps she needs to be told to keep doing what she's doing .”

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Posted 11 months ago

“Absolutely shocking! Placed order 16th June 2024.had to cancel with customer services due to unforseen circumstances been fobbed off no end! Over £200 I'm still waiting for ! Keep being told it's been processed but now 21st of June still no refund! I will be contacting the CEO in morning or going public!”

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Posted 11 months ago

“Appalling customer service, as they gave conflicting information over the telephone and online when making a complaint about their own branded product that contained fewer items that should have been in the box. They are not interested in improving their services when things go wrong and do not value customers. I am not surprised to read all the bad reviews and I will longer be shopping with them again.”

Helpful Report

Posted 11 months ago

“Been with Iceland many years spending up to £400 online. Never had issues till now. Supposed to have had accident with delivery van resulting in my goods not arriving. Complained x5 to cs, appalling service, forgotten what the conversation was about and did it know anything! Need up emailing Richard walker only to be referred to his pa, who is now repeating her self over and over. Will never set foot in Iceland again. Tesco for me now”

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Posted 11 months ago

“Bought iceland classic Bangers & mash with onoin gravy absolutely delicious best ready meal I've ever had well done iceland”

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Posted 11 months ago

“I made an online delivery order, I ordered ice lollies/ice cream and they all arrived melted! I was so disappointed that they were no longer in the original shape anymore and I had to throw one box away as it leaked all over my floor! They did not provide any ice bags with it, also if a customer has ordered ice lollies/ice cream then that order should be one of the first to get delivered. How diabolical.”

Helpful Report

Posted 1 year ago

“The staff members at Kingsbury NW9 location have been unhelpful and disrespectful. I have reached out to Morgan from the Iceland online team regarding the issue at hand, providing three detailed letters along with supporting documentation, including bank statements and the PCN Notice Letter. Despite my efforts, I have not received any assistance or resolution from Morgan, which is concerning. I kindly request further assistance in addressing this matter promptly. Thank you. Iceland Resolver ref: RES10817307 I would like to express my disappointment with the recent PCN that I have received. I was shocked to find out about the penalty notice for £170.00, as I had not been notified about any changes to the parking system at the Iceland store in Kingsbury. I have been a loyal customer of Iceland for many years and was unaware of any new parking machine being installed. There was no notice or banner displayed at the front of the store to inform customers of the new system, which I believe is unacceptable. I can confirm that I was at the Iceland store on the day in question and have attached my bank statement as proof. I kindly request that the penalty ticket be cancelled. Furthermore, I have decided not to continue shopping at Iceland due to their failure to communicate the changes effectively to customers. It appears that I am not the only one who has faced this issue, as evidenced by the negative reviews on Google. I urge Iceland to take steps to improve their communication with customers regarding any changes to their parking system. If Iceland fails to improve their communication with customers regarding changes to their parking system, it could potentially be in violation of the Consumer Rights Act 2015. This act outlines the rights of consumers and sets out rules regarding unfair terms in consumer contracts, as well as providing protection against misleading actions and misleading omissions by businesses. Failure to adequately inform customers of changes to the parking system could be considered a breach of the requirements for transparency and fair dealing with consumers as outlined in the Consumer Rights Act. DCBL and Iceland are both be at fault for failing to adequately communicate changes to the parking system to customers. In cases where a parking enforcement agency like DCBL is involved, they are typically responsible for enforcing parking regulations on behalf of the property owner, in this case, Iceland. If DCBL and Iceland are not effectively communicating changes to the parking system, it can lead to confusion and frustration for customers. Both parties could potentially be held accountable for any legal consequences that may arise from this failure to communicate, such as potential breaches of consumer rights laws or regulations. It is important for both DCBL and Iceland to work together to ensure that customers are properly informed about any changes to the parking system in a clear and transparent manner. Based on the Consumer Rights Act I hereby have full rights for the PCN to be cancelled and voided immediately.”

Helpful Report

Posted 1 year ago

“After using Iceland home delivery every week all of a sudden they want me to put a code in? I haven't received a code due to problems with Facebook etc. I'm a pensioner who relies on home delivery. The Goole drivers know me. They have always been good until now. Looks like Tesco will have to supply me.”

Helpful Report

Posted 1 year ago

“I have been a customer of ICELAND for years, but the increased prices are brutal, they reduced all packets size and rise up the prices unbelievable, more that any other food shop. It doesn't worth it”

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Posted 1 year ago

“Just wanted to thank Kieran in Halton Lea shopping centre Runcorn , for being so kind and helpful today he is a credit to the store lovley young man . 👍”

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Posted 1 year ago

“Absolutely shambles, missing items on delivery tried phoning local store no answer+!!! Tried the 0800 etc number ------No answer there either, what a n absolute way to run a company. I'll not ever bother again with these cow boys!!! Another customer they've lost now. Tuff!!”

Helpful Report

Posted 1 year ago

“Wandsworth Store did not deliver my 8am-10am order today, its now 5pm and I'm still waiting. I Spend an average of £100 every week on line from this store. Phoned both store & customer services but still not arrived. How can it take them over 7 hours to do a delivery, and it's still not arrived!!!!! My address is literally 15 minutes away from the store. Never again 😒”

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Posted 1 year ago

“The shops ajokethefoodslow quality and the staff are lazy and rude”

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Posted 1 year ago

“Fifteen people in queue, ONE till open. We walked out !!!”

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Posted 1 year ago

“Customer service?!!, delivery?! You arr a joke thieving fraudulent 'company' who has no right to exist in a human society.”

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Posted 1 year ago

“This review is about the store at Bescot, Walsall. We were overcharged (not for the first time at this store). When we went to ask for a refund for being over charged, the shift manager was very , very rude saying we should have gone back to the store the same day (which we could not do). Also she said it is only a few pounds (that should not matter), she took over 20 minutes to eventually give our money back. This took place at 16.00hrs on 13/03/23, I hope Paul the Manager is going to deal with the shift manager for her very poor customer service.”

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Posted 1 year ago

“Iceland foods fulfilled a fraudulent order and refuse to help me.”

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Posted 1 year ago

“This is the first time using Iceland. Only because of an injury. Not impressed. Ordered over £80 worth of food , they got our address right but the post code wrong. They phoned could not find us. So they missed there delivery slot never got our delivery why they used our old code I don’t know. Don’t know when we are going to get our order . I,m home all day still don’t know how to phone as the order was to be delivered to Harefield, but they try to deliver at Maybush, two different sides of Southampton.”

Helpful Report

Posted 1 year ago

Iceland Foods is rated 2.5 based on 486 reviews