Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.50

2.5 Rating 498 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 498 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“put my order on line friday evening 09/08/24. got no confirmation which was a red flag really but hey ho. my slot was 9-11 am the next day. never arrived. rang customer service. they said the driver called but no one was in. i live in a flat on the second floor,the i have to go downstairs to let people in. so that was lie number one. anyway reluctantly i agreed to another slot 7-9pm on the saturday, and guess what never turned up again. not once did i get contact for a update. so here i sit on sunday morning trying to get a refund going round in circles , customer support cant give me a refund because the store has to confirm my cancellation, but the phone at the store is off the hook. frustration is boiling. i will order from another supermarket from now on. YOU HAVE BEEN WARNED”

Helpful Report

Posted 1 year ago

“I’ve shopped on line with many of the supermarkets but I must say Iceland tops them all . I’m in my 70s and the shopping comes in bags so easy and I don’t panic. The delivery driver named Harvey which delivered my last order was so polite and just came across as a nice man thank you .”

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Posted 1 year ago

“Don’t bother l only put 1 l could not put 0 quick to take your money no delivery customer service very in helpful still waiting for my refund need to take this further”

Helpful Report

Posted 1 year ago

“I normally shop with Tesco buy thought I'd try iceland for a change. Booked a slot which ended up delayed so I had to cancel as it went well past my slot time and I had plans. Zero information was given when I Phoned, quite unhelpful. Have received no refund so I've gone through PayPal. Never had this Hassle with Tesco so I'll stick with them.”

Helpful Report

Posted 1 year ago

“red grapes were smaller than blackcurrants.”

Helpful Report

Posted 1 year ago

“Needs to be shut down, one of the most frustrating companies I have ever shopped with online, their policies are bonkers and security questions frustrating, refunds hard to get as they are tight and they think people have time.”

Helpful Report

Posted 1 year ago

“This supermarket is THE WORST! bonkers policies that are frustrating and hard to get refund but they waste food. I have been waiting for over 24hrs now for defrosted foods to be collected because they arrived thawed and at room temperature and Iceland can't refund me until they are picked up but can't tell me when they will be picked up, so I have the inconvenience of having to keep smelly defrosted foods in my kitchen in warm weather because of their bonkers policies...that's unacceptable! I shop at many of the major supermarkets and Iceland are the hardest to get a refund from and the ID questions they ask, you would think they think they are Waitrose or Ocado or something other than a ghetto supermarket. Thanks very much for all the convenience you have caused me in the last 24hrs and the late delivery, since you changed the store and got into bed with amazon, your standards have gone down hill, not that they were great before. I'm as mad as hell.”

Helpful Report

Posted 1 year ago

“Policy not fit for purpose!!”

Helpful Report

Posted 1 year ago

“Had terrible time with customer service . Didn’t ever want to give 1 star Had money on my bonus card wanted to place order but my bonus wouldn’t come up on line ~ problem on going about 9 weeks emailing backwards and forwards still not sorted I will never shop with Iceland again .”

Helpful Report

Posted 1 year ago

“I have to say excellent customer service from nicole in aldershot, i accidently sent my shopping order to my daughters address and she was on holiday, i called them and they rearranged the delivery to me the same day within two hours and were really helpful and friendly - absolutely brilliant”

Helpful Report

Posted 1 year ago

“i have never had a problam when i got my online order from clapham but now it comes from tooting i paid for same day delivery but it never came so i was rebooked for the next day between 5 and 7 it came at 8pm and none of my freezer food was there i rang the complaints department as i can not get through to the store but they have not helped me i spend 80 pound a week and have ben with you for years but i will not be ordering from you again”

Helpful Report

Posted 1 year ago

“As I have health problems and can't carry heavy loads, I have tried to have heavy items delivered. I have now given up with the London Camberwell branch because their stock control is useless. I order the day before delivery for the large boxes of washing powders and liquids. I book the 8am to 10am delivery but before they arrive I get an email stating they do not have the items! To make up the order to £40 (free delivery) I order things that are not important, so I get a few non essential items delivered and still have no washing machine powder /liquids!”

Helpful Report

Posted 1 year ago

“Home delivery is Superb, Abdul very helpful,”

Helpful Report

Posted 1 year ago

“Never have what u need. Rude customer service. Think its OK to keep money needed for food and essentials for over a week. 60 quid missing out of my food budget this week. Refund policy is criminal. And crippling. For us low income family's. Bett off getting cab then paying for delivery for them.not deliver half ur shoping and Rob ur money for a week They shouldn't take money until they have packed items. Not charge u for expensive items knowing they can't forfill orders”

Helpful Report

Posted 1 year ago

“Went to the food warehouse in pilsworth bury yesterday and the young lady on the till was a breath of fresh air her name is Debra I think shes new never seen her there before she's a credit to your store and everyone should be like her I was in your store about 3pm if this helps she needs to be told to keep doing what she's doing .”

Helpful Report

Posted 1 year ago

“Absolutely shocking! Placed order 16th June 2024.had to cancel with customer services due to unforseen circumstances been fobbed off no end! Over £200 I'm still waiting for ! Keep being told it's been processed but now 21st of June still no refund! I will be contacting the CEO in morning or going public!”

Helpful Report

Posted 1 year ago

“Appalling customer service, as they gave conflicting information over the telephone and online when making a complaint about their own branded product that contained fewer items that should have been in the box. They are not interested in improving their services when things go wrong and do not value customers. I am not surprised to read all the bad reviews and I will longer be shopping with them again.”

Helpful Report

Posted 1 year ago

“Been with Iceland many years spending up to £400 online. Never had issues till now. Supposed to have had accident with delivery van resulting in my goods not arriving. Complained x5 to cs, appalling service, forgotten what the conversation was about and did it know anything! Need up emailing Richard walker only to be referred to his pa, who is now repeating her self over and over. Will never set foot in Iceland again. Tesco for me now”

Helpful Report

Posted 1 year ago

“Bought iceland classic Bangers & mash with onoin gravy absolutely delicious best ready meal I've ever had well done iceland”

Helpful Report

Posted 1 year ago

“I made an online delivery order, I ordered ice lollies/ice cream and they all arrived melted! I was so disappointed that they were no longer in the original shape anymore and I had to throw one box away as it leaked all over my floor! They did not provide any ice bags with it, also if a customer has ordered ice lollies/ice cream then that order should be one of the first to get delivered. How diabolical.”

Helpful Report

Posted 1 year ago

Iceland Foods is rated 2.5 based on 498 reviews