Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.48

2.5 Rating 509 Reviews

35 %

of reviewers recommend Iceland Foods

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2.5

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“I visited an Iceland store in my town as I had seen something advertised online so thought I would try it. I don’t know where to start. The concrete floor is awful, looks like it hasn’t been cleaned a in very long time, the lighting is abysmal, too dark, the length of fridges make for very, very, long aisles just to get to the one you want. There was a large container of milk lying on the floor in the corner, there were bits of veg on the floor and every piece of fruit and veg for sale. was all I mean all in plastic bags. I don’t buy fruit in bags, it’s not very conducive to the fruit being fresh. The item I wanted was hidden away at the back of one of the fridges and was bashed about a bit. The place was gloomy so that I couldn’t wait to get out, awful dark and friendless place. There wasn’t one customer the whole time I was there.”

Helpful Report

Posted 5 months ago

“The bulk of my order was missing and I was asked by the delivery person to be speaking with managers or call customer service myself in the morning as if it was my error to solve All I wanted was a refund which I had to repeat like a broken record but no, apparently I needed to solve it myself on top of not having had my delivery Horrible service”

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Posted 5 months ago

“I received my delivery today Between 15:15-15:25 . Delivery from Iceland is always excellent but today I just had to write this review about the delivery young man I think his name was Printon he was courteous, thoughtful and very kind he done his best to help as I’m 73 you are privileged to have him in your company thank you .”

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Posted 5 months ago

“Iceland delivery, items always replacing with cheaper items when not in stock, Don’t buy any item that is fresh always only have 1or2 before its out of date, this isn’t a one time thing, 9/10 happens, once I had bacon was out of date on delivery with a yellow sticker reduced, Iceland need to look at there process and training for there pickers, it’s not there though this is what they have been trained by the duty manager,”

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Posted 6 months ago

“Was expecting a delivery last night between 7-9pm, kept checking tracking then said delivered, but no show, obviously annnoyed as customer services shuts 6pm and considering deliveries can be up to 10pm I think it’s bad you can’t contact till next morning!! Saying that I spoke to Aiden at customer services 8am next day and received a text saying Ethan will be delivering before 10am which he did and both Aiden and Ethan were absolutely helpful and charming so they are definitely a good asset to the company, just hope Iceland can keep on working on their faults”

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Posted 6 months ago

“shocking, sent out of date food by the time CS had responded food had been disposed of so they wouldnt help. this is a reoccuring patten recently where poor date or oos food has been sent, i am now 100% never shopping with iceland again”

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Posted 6 months ago

“I have been using Iceland for my shopping for a about 12 months and I have found them very reasonably priced, lots of choices, 5 ⭐️⭐️⭐️⭐️⭐️ Gary was my driver who delivered my groceries today and he is very friendly and professional the only thing I would say they don’t substitute your item if it’s not available just refund you , so that can be a pain apart from that highly recommend”

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Posted 7 months ago

“I have always bought the luxury range of ready meals and thought they were good quality. Recently, the quality has seriously deteriorated. Items containing meat are full of gristle and fat, especially the beef. The chicken dishes are tough and taste of nothing. I won't be shopping in the store in future.”

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Posted 7 months ago

“Laura in the Lichfield store is amazing, I’m a single person with a trauma therapy dog , Laura always keeps an eye on my dog so I can shop feeling relaxed and comfortable. Laura you are soo kind thankyou sooo much 💕💕💕”

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Posted 7 months ago

“We had a delivery today around 20 past 6 and the man was extremely helpful thank you so much to the driver he was brilliant and deserves a pay rise, he's always very friendly when he calls to the house 😁”

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Posted 7 months ago

“Have been told twice by customer support that I would recieve my money back for an order I placed but was never delivered..that was on the 2nd of April..I am still waiting but I do regard this as theft by this company...Will never shop there again and I am considering a prosecution for theft...”

Helpful Report

Posted 7 months ago

“Even though my shopping was ment to be delivered yesterday but didn't arrive till today and all the frozen item were defrosted. I am still giving 5 stars based on the fact when I finally got through to my local store at Selsdon South Croydon. I spoke to a lady who was so apologetic she explained the driver had an accident. Assured me my shopping would arrive by 12 today and it did . I called back to say that my frozen food was defrosted and straight away without any excuses arranged a new lot of frozen items to be delivered later today.”

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Posted 7 months ago

“Never have enough stock and been this way for years now. As a disabled parent I put my faith in iceland and everytime I've been let down. Shame on u iceland, never been soooo disappointed with a store ever.”

Helpful Report

Posted 8 months ago

“The store is great, we have had some excellent meals from Iceland with lots of choice, however the staff at the Blaydon branch Tyne and Wear are miserable and rude (not all of them ) just the older woman on the till. I had a problem with my bonus card and she told me 3 times to call customer support I am a pensioner but I do not need anyone to repeat instructions I get it first time. I will never use my card again the store or go to the till with her on it.”

Helpful Report

Posted 8 months ago

“I'm not sure why the star reviews are so low. I've never been anything other than 100% happy with every aspect of Iceland. Good choice at great prices. Stores well stocked. Personable staff in store. Great delivery slots with the best delivery drivers I've experienced.”

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Posted 8 months ago

“I had a order delivery with only few items. Could not provide meals for my children I was relying on my shopping to then be told it has to be investigating like I'm lieing! I also got given someone else's item that I never even ordered. I have been treated like a liar and very unfairly.”

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Posted 8 months ago

“Just bought an air fryer. Got home unpacked it set it up it doesn’t work at all. I absolutely can’t believe it. We have to travel an hour to get to the nearest Iceland and now we have got to go back to sort it out. Shocking I’m really disappointed.”

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Posted 8 months ago

“My same day online order could not be delivered as arranged due to vehicle issues apparently, which really upset me as I was completely relying on it. But now I'm told I need to wait 3-5 days for a refund which has left me with very little food in the meantime & as a pensioner I have no extra money to replace a £70 order until I receive the refund. Amazing that the original payment for the order was taken immediately though. Disgusted with their complete lack of concern/customer service. Never Again!!”

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Posted 8 months ago

“Ordered on line delivery. The cauliflower was slightly bigger than an orange. The red onions were mouldy. The Maris piper potatoes were tiny and covered with black spots on the skins. Not repeating that experience ever again.”

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Posted 9 months ago

“Really disappointed with littlehampton store. Countless times now, I pay for a specific delivery slot and then get no word from iceland and am left chasing them to get my shopping delivered! This is ridiculous and it is utterly unacceptable. No attempt to contact customers to let them know shopping is late, and just a self entitled, selfish attitude that customers can wait and our time doesn't matter. I'm a single parent working full time. I book and pay for delivery slots so I can manage my time and get everything done. Today I've just been told on calling, that they are 3 hours behind!! So I'm at home waiting for a delivery for 2 hours already and I've been told at least another hour... this means I will have to work up hours missed later, which means I will then have to work until midnight tonight (I've been working since 7am with a break for the delivery). The is zero consideration and when you call them, they don't care. I can't order with them anymore because I cannot trust the service. There is no consideration of customers at all. Very disappointed and now very upset and frustrated that I will have to work late because iceland didn't schedule their deliveries properly again, or let customers know so we could make arrangements to minimise impact of lengthy delays.”

Helpful Report

Posted 10 months ago

Iceland Foods is rated 2.5 based on 509 reviews