Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.48

2.5 Rating 506 Reviews

35 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 506 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“My delivery driver was called Daniel from medway. An absolutely amazing man, brought my shopping to my front door. As per normal everything I ordered was exception value and tasty. I absolutely love iceland and can't fault the driver at all. Thank you Daniel.”

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Posted 8 months ago

“Disgusting behaviour by staff was assorted while on the public high Street by members of Iceland staff because I was taking pictures of the store from outside of the premises name and sham these safe members”

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Posted 9 months ago

“I wouldn't even award a 1 star review! Ordered a same day delivery 6th January I'm an nhs nurse so shift worker they didn't even send an email saying order cancelled just never showed up. Husband called to the store extremely rude staff and manager they said it was due to snow but that was the day before my order it was just heavy rain on 6th! Came across like they couldn't be bothered was told it would be cancelled through email that didn't happen until the 8th. Contacted through phone for refund to be told it would take 3 to 5 working days still no refund!!! Will never do an online shop again with Iceland!! Stay well clear!!!!”

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Posted 9 months ago

“JUST DON'T BOTHER. THESE PEOPLE ARE THE WORST.”

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Posted 9 months ago

“Terrible experience, ordered £100 worth of food for New Year’s Eve, half of which were out of stock and no substitutions, too late to go shopping, party ruined, customer service terrible”

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Posted 9 months ago

““Terrible service. Placed a same-day delivery order that never arrived. After calling the store, I was told it was due to a ‘computer glitch,’ yet the system falsely marked it as delivered. Customer service was unhelpful—no answers from the store and no immediate refund. Despite confirming the order wasn’t delivered, I was told I’d have to wait 3-5 working days for a refund, even though they charge instantly. Extremely frustrating and disappointing experience.””

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Posted 9 months ago

“The turkey crown was very disappointing indeed. It was tasteless and unappetizing. I would not purchase one again from Iceland.”

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Posted 9 months ago

“Great expectations of Iceland Beef Wellington £26. It was so tough impossible to cut or eat . So disappointing. Waste of £26 .”

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Posted 9 months ago

“Order a shop on the 6th December then had to cancel as they didn't tell me changed the date to the 13th December and 16 days later still no refund reckon they have refunded but no nothing at all and keep getting a different story and am still waiting”

Helpful Report

Posted 9 months ago

“This morning I visited the Farnborough, Hampshire branch of Iceland, where an attempt was made to overcharge me. Not for the first time, items were charged for at the checkout at a higher price than was shown in-store. This was corrected, upon my insistence, but a request to see the manager was declined owing to his 'unavailability' and I was instead directed to another member of staff who seemed lacking in both understanding and concern. Mischarging or mispricing has been a feature on various items throughout the store over the years and I have raised this issue previously both with in-store management and Iceland head office, including emailing Malcolm Walker directly, though obviously with no effective outcome (but if every Iceland customer had an estimated personal wealth of £265million, perhaps such overcharging would seem less significant). They have considerately publish a brochure explaining 'that's why Santa goes to Iceland'. It would appear that there are very real reasons why customers shouldn't.”

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Posted 10 months ago

“Cheese potato swirls AMAZING I’m a vegetarian and these are beautiful but get more in shops always out of stock”

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Posted 10 months ago

“Great staff at Cheetham Hill Iceland. Outstanding service from Safah on location of products and with savings at checkout.”

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Posted 10 months ago

“8 hours after ordering and paying for my order, they cancel it and put the item online at a different price. Surely they must honour my order and I should not have to wait 3-5 working days for a refund. Will never shop there again.”

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Posted 10 months ago

“I bought the Butter Chicken & Bombay Potatoes. It tasted nothing like butter chicken, the shredded chicken was tasteless, the Bombay potatoes were ok, the sauce was terrible and I couldn’t eat it so it went in the bin a pure waste of money.”

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Posted 11 months ago

“Kingsbury Iceland-Poor parking system in place. I appealed explaining that I was is a great rush and only done a very quick shopping. I done the whole shopping in 14 min. I proved with receipts to the parking providers that I was a customer and spent more than £5. Of course they don’t care… A store that doesn’t stand up for their customers. I go to Iceland because I am on a budget!!!! I am rushing work after school run and trying to live a life. From this money that I had to pay for their unfair parking charges I could have done my shopping in Waitrose. At least their customer service is excellent not like these rip off companies.”

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Posted 11 months ago

“Stopped shopping here now they've introduced the dreaded self service tills. I don't have a contract with you and don't work for free. Buh bye!”

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Posted 11 months ago

“My online order was delivered with a leaking bleach bottle in with food stuffs. After emptying the bleach out of the bag, and throwing away the food it had ruined, I contacted Iceland. Because I didn't spend time taking pictures, they are unable to help. If I had known, I would have prepared beforehand and worn old clothes (as they were ruined by bleach) and put the frozen items in the freezer, complete with bleach on. I am not asking for a full refund, just the items that genuinely had to be thrown away, but, nope. Rules are rules. Will never be shopping in Iceland again online.”

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Posted 1 year ago

“For decades, I had happily used my local Iceland store. That was until one day, not too long ago, when its manager saw fit to falsely accuse me of committing an act of theft. Curiously, no efforts were made by this individual in reporting the alleged "offence" to the police. Nevertheless, he appeared happy to gloat that he had published my photograph (although I do not know to where), labelling it as that of a thief. The search for some form of redress from the company on account of this mistreatment has, at least so far, hardly been a experience which might be described in positive terms. My initial correspondence was misplaced - despite it having undoubtedly reached head office. A response, when it was eventually received, sought only to brush away the concerns that I had expressed...”

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Posted 1 year ago

“Saw the ads, went to the store, parked in their car park, did my shopping and left. A few days later, received a parking fine £100. Turns out they have sold their own car parks to third party companies and have no interest to resolve. Don’t care about customers”

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Posted 1 year ago

“Iceland promised a refund and customer service said they are refusing to refund me so I’m having to go via my bank.”

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Posted 1 year ago

Iceland Foods is rated 2.5 based on 506 reviews