Iceland Foods Reviews

Name: Iceland Foods
Rating: 2.52

2.5 Rating 486 Reviews

36 %

of reviewers recommend Iceland Foods

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Metrics

2.5

Based on 486 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Iceland Foods 1 star review on 16th January 2025

Anonymous

Iceland Foods 1 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

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“Storage of your van outside my flat. We need access for disability and keeping your van outside here is stopping that, I guess Iceland cannot afford to store their own vans?”

Helpful Report

Posted 8 months ago

“Non delivery of items it is 9:00 pm, order should have been here by 7:00 pm the latest. Can’t get through to customer services as they are closed. We’re very quick to take my money. Like the other shops, funds should only be taken once items have been delivered. Iceland was never like this before and have really gone downhill!”

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Posted 9 months ago

“Did an online order they took payment then later on in the day I canceled some water I realised I had already paid so called up spoke to a lady who said yes I see what had happened you will get a refund for it nope so called back told no you never got charged my bank says different so looked up reviews and wow I’m not the only one they don’t like giving refunds so that’s fine I will make sure to go in to store and get five pounds worth of goods for free this weekend we can both play that game added my shopping list clearly shows I was charged for it .”

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Posted 9 months ago

“Delicious luxury fish pie best ever. Thanks Lynne Murray”

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Posted 9 months ago

“Lovely staff in Corby Iceland and a wide range of products available in the store, but still shocked about the stench from vapes obviously being used by other shoppers within the store. The danger of people having a medical reaction to these vapes, especially people with asthma, and the risk of contamination to food, and spread of infection to other shoppers, is very real. With cannabis, and even spice, being identified in some of the vapes, can lead to devastating consequences for the very young and elderly”

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Posted 9 months ago

“Sweet &sour takeaway chicken is the best I’ve ever tasted. Well done Iceland ✔️”

Helpful Report

Posted 9 months ago

“Appalling customer service, supposed to give 10% discount to over 60s, the checkout guy at Cramlington, wouldn't give me it”

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Posted 9 months ago

“I love the products. The Prices are very good. I recycle the bags by passing them on to Charity shops”

Helpful Report

Posted 9 months ago

“put my order on line friday evening 09/08/24. got no confirmation which was a red flag really but hey ho. my slot was 9-11 am the next day. never arrived. rang customer service. they said the driver called but no one was in. i live in a flat on the second floor,the i have to go downstairs to let people in. so that was lie number one. anyway reluctantly i agreed to another slot 7-9pm on the saturday, and guess what never turned up again. not once did i get contact for a update. so here i sit on sunday morning trying to get a refund going round in circles , customer support cant give me a refund because the store has to confirm my cancellation, but the phone at the store is off the hook. frustration is boiling. i will order from another supermarket from now on. YOU HAVE BEEN WARNED”

Helpful Report

Posted 9 months ago

“I’ve shopped on line with many of the supermarkets but I must say Iceland tops them all . I’m in my 70s and the shopping comes in bags so easy and I don’t panic. The delivery driver named Harvey which delivered my last order was so polite and just came across as a nice man thank you .”

Helpful Report

Posted 9 months ago

“Don’t bother l only put 1 l could not put 0 quick to take your money no delivery customer service very in helpful still waiting for my refund need to take this further”

Helpful Report

Posted 10 months ago

“I normally shop with Tesco buy thought I'd try iceland for a change. Booked a slot which ended up delayed so I had to cancel as it went well past my slot time and I had plans. Zero information was given when I Phoned, quite unhelpful. Have received no refund so I've gone through PayPal. Never had this Hassle with Tesco so I'll stick with them.”

Helpful Report

Posted 10 months ago

“red grapes were smaller than blackcurrants.”

Helpful Report

Posted 10 months ago

“Needs to be shut down, one of the most frustrating companies I have ever shopped with online, their policies are bonkers and security questions frustrating, refunds hard to get as they are tight and they think people have time.”

Helpful Report

Posted 10 months ago

“This supermarket is THE WORST! bonkers policies that are frustrating and hard to get refund but they waste food. I have been waiting for over 24hrs now for defrosted foods to be collected because they arrived thawed and at room temperature and Iceland can't refund me until they are picked up but can't tell me when they will be picked up, so I have the inconvenience of having to keep smelly defrosted foods in my kitchen in warm weather because of their bonkers policies...that's unacceptable! I shop at many of the major supermarkets and Iceland are the hardest to get a refund from and the ID questions they ask, you would think they think they are Waitrose or Ocado or something other than a ghetto supermarket. Thanks very much for all the convenience you have caused me in the last 24hrs and the late delivery, since you changed the store and got into bed with amazon, your standards have gone down hill, not that they were great before. I'm as mad as hell.”

Helpful Report

Posted 10 months ago

“Policy not fit for purpose!!”

Helpful Report

Posted 10 months ago

“Had terrible time with customer service . Didn’t ever want to give 1 star Had money on my bonus card wanted to place order but my bonus wouldn’t come up on line ~ problem on going about 9 weeks emailing backwards and forwards still not sorted I will never shop with Iceland again .”

Helpful Report

Posted 10 months ago

“I have to say excellent customer service from nicole in aldershot, i accidently sent my shopping order to my daughters address and she was on holiday, i called them and they rearranged the delivery to me the same day within two hours and were really helpful and friendly - absolutely brilliant”

Helpful Report

Posted 10 months ago

“i have never had a problam when i got my online order from clapham but now it comes from tooting i paid for same day delivery but it never came so i was rebooked for the next day between 5 and 7 it came at 8pm and none of my freezer food was there i rang the complaints department as i can not get through to the store but they have not helped me i spend 80 pound a week and have ben with you for years but i will not be ordering from you again”

Helpful Report

Posted 10 months ago

“As I have health problems and can't carry heavy loads, I have tried to have heavy items delivered. I have now given up with the London Camberwell branch because their stock control is useless. I order the day before delivery for the large boxes of washing powders and liquids. I book the 8am to 10am delivery but before they arrive I get an email stating they do not have the items! To make up the order to £40 (free delivery) I order things that are not important, so I get a few non essential items delivered and still have no washing machine powder /liquids!”

Helpful Report

Posted 11 months ago

Iceland Foods is rated 2.5 based on 486 reviews