I made a small order on 17-th of July. Out of 22 items, 4 came damaged. At least two of the items were definitely damaged in the store: they looked as if staff members were playing football with them! I sent an e-mail asking for a refund -- no response! I managed to get through to the Luton store on the phone and was told by a bunch of giggling employers that they will redeliver the damaged items the following day. Today, I tried to contact the store by phone to find out if they will redeliver and when but no one picks up the phone. This is absolutely unacceptable!