I don't know where to start on just how poor Iceland is, I really don't. It beggars belief that they can expect to turn a profit when they are so atrociously poor in basic delivery of service. So I will just list it - make up your mind: - they never process your refunds - your money is lost in their pockets forever - If you order items and they don't have the majority of your order and of course then charge delivery! - They rarely honour their offers or discount codes - Their customer service is super poor. They are not there to help you, even when for the most basic things - it's always 'computer says no' - They rarely pick up calls, and drop the call if you dare express your displeasure - The delivery drivers are so unhappy - thankfully the ones I have had are nice folks. - Anything you return, for any reason, even if incorrect will never be replaced or refunded. This has happened multiple times - so it's no exaggeration. Let me conclude with this: It is false economy to order from Iceland, you will lose more than you will ever gain.