Placed an online order with Iceland that cost me £42.50, I had applied a £12 off voucher to the basket. Iceland failed to deliver a £10 item & instead of refunding me £10 for the missing £10 item, they refunded me £6.97. When questioned they said they apply discounts proportional to cost, per item. So the £10 item that we'd almost £1/4 of my order, took 1/4 of the voucher code... That is fine in theory, but in failing to deliver the item they didn't apply the voucher amount to the remaining items in the basket, so my £42.50 basket with a £10 item missing cost me £35.53. Iceland have stolen £3 from me & are refusing to refund it, even after having it explained to them in great detail. It is their error not to have the item in stock, I should be refunded £10 & they have flat out refused so far in at least 4 different emails between us. I'm absolutely appalled that they are willing to steal money from people & refuse to refund it.