Dear Mr.Dhaliwal. The above order has not been delivered, but payment has been taken from my bank account. Your driver texted me from 07977 to say that he tried to deliver, but i was not in. He didn't try hard enough, as I was indoors all day. I rang him back three times and left answer phone messages to ask him,to redeliver, but he didn't have the courtesy to reply. I rang 02037 388 717 same day, but the man that answered was not bothered in helping at all and wasn't interested ( disgusting behaviour). When the food previously was delivered from Chingford the service from George and the staff was excellent, now at this other branch the service is reprehensible. The last few days I have been waiting for a phone call, text or delivery, but to no avail. I checked my iceland account today and the order is showing as delivered, which it 100% hasn't been. Please refund the oder amount to my account and close the account. My wive is in a care home with severe dementia and i havn't got time or patience to deal with the calibre of staff working out of this branch. Yours sincerely No reply after 6 days.