Ordered groceries online as we are in lockdown in a vulnerable group and unable to leave the house. They delivered my groceries. The delivery note said 5 items were out of stock Which is fair enough. BUT after unpacking everything we realised 11 further items like milk, bananas, salad, orange juice, yoghurt etc were all missing but we were charged for all. We were charged £79. My online account says they have all been delivered. Their phone lines are closed. We have never had such experience with a UK supermarket!!. Many other customers seem to be having the same issue. I don’t know how to get my money back other than email them and wait. We need to get media attention on this and report to trading standards as this is totally unacceptable during such hard times for everyone.