I wanted to provide honest feedback on my first time using Iceland home delivery which I hope may improve certain aspects and be useful to other customers. PLUS POINTS: 1. Website was easy to use, although there was an issue when I tried to add to my order as it would not accept my debit card details, I got round it registering for click and pay. 2. Next day delivery available at the time I needed (bet 6&8) and order came on time. 3. The store (Erdington) answered the phone when I rang about a problem with my order and the manager was apologetic and pleasant offering to replace the damaged item and any other item effected. NOT SO GOOD POINTS: 1. The chap who delivered was very rushed and almost threw the carrier bags in the porch (there where 8 bags as a £50 order) I discovered that the large pack of eggs where smashed and the yolks were all over the other items in the bag - now on this point the manager offered replacement and did do within the hour but with the wrong item (caged eggs sent when I ordered free range) again he apologised, however the problem was I'd booked an early slot as I had to go out .... He said I could have credit when next in the store as couldn't take it off the bill... 2. The chilled items, milk, butter, cooked meats and gammon where not cold, they had been put in various bags but not with the frozen food (as I thought would have made sense) I did mention this when I called about the eggs and the manager said the chilled items are picked last (in this case 5.30am) and loaded directly into the delivery vehicle. So my delivery arrived at 7.40am had the chilled been unrefrigerated since then? Secondly I thought the vehicles were refrigerated anyway? Would I use them again ..... I'm not sure tbh. It was shame as this was my first time using Iceland and my initial impression was positive and I did feel the manager was genuinely sorry and I was happy this was just one of those things, however for me it was the chilled items not being cold that I really didn't feel happy about. I might possibly try them again but without ordering chilled items....... Thank you for reading to the end 😊