Been a loyal customer for a whole but over the last two weeks have had nothing but issues with them taking money for the same order twice. Then trying to get any sense out of the customer service is virtually impossible. It appears they have an issue where when a refund is issues(because they seem incapable of filling an order completely) the refund comes at the same time as a second payment for the same order. Last time it eventually got refunded with no explanation nor apology. Stupidly I places a second order and am now almost £50 out of pocket while I try and get the glaciallly slow customer services to understand and admit the error. Last time I will use them until they sort out whatever but they have that causes this.