Carol Joy Leverkus
The price and offering are good e.g. data allowance between 2GB and unlimited. We wanted 5 to 10GB. Roaming in Europe, rolling data allowance and reasonable charges from UK to EU. We carefully checked the methods of communicating with ID within the terms and conditions. They offered, telephone call, live chat, email and a contact form on line, plus an address. Plus we were relying on the back up of Carphone Warehouse. We haven't tried the address but the others appear not to exist. The chat is "dead" bots and you are directed to the community to resolve issues such as cancelling your contract etc. It might be one month rolling contract but it is nearly impossible to leave or cancel your contract! We have therefore stayed with our current provider who has a working manned phone line. Our advice is stay clear. Such a shame when the product looks good.
3 years ago
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iD Mobile has a 1.2 average rating from 379 reviews

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