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iD Mobile Reviews

1.2 Rating 503 Reviews
4 %
of reviewers recommend iD Mobile
1.2
Based on 503 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
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iD Mobile 1 star review on 21st January 2025
Khan Choudhury
iD Mobile 1 star review on 21st January 2025
Khan Choudhury
iD Mobile 1 star review on 30th November 2024
Anonymous
iD Mobile 1 star review on 30th November 2024
Anonymous
iD Mobile 1 star review on 2nd October 2024
Greg Simpson
iD Mobile 1 star review on 2nd October 2024
Greg Simpson
iD Mobile 5 star review on 2nd October 2024
ZeabyThomas
8
Anonymous
Anonymous  // 01/01/2019
Have moved from EE to ID after decades of being a loyal EE customer (going right back to the one2one days!). I wish I had moved accross years ago. Good coverage and seamless switchover when gone abroad. I haven't had to use IDs customer services but I doubt anything compares to EE's (lack of) customer services. (EE would only speak to my husband despite repeated consents for them to deal with me directly, however they were happy for payments to come out of my sole bank account) To all of you busy professionals who doesn't wish to rusk coverage by switching I csn only say forget EEs advertising and jump (I've got as good or better coverage with ID despite paying a premium in the past for supposed 5G coverage despite living by the M25)
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Posted 1 week ago
Absolutely a joke they need to get it together because they shouldn’t be able to charge what they do with a service so diabolically poor
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Posted 2 weeks ago
Customer service very slow to answer and unhelpful. I wanted to upgrade my phone but thought I had upgraded my son's phone by mistake and asked to cancel the order so I could start again. Half an hour of messaging on their stupid chat and we finally got there. Only for me to realise afterwards that I had upgraded the right phone number in the first place. The stupid customer service agent could have told me that from the off and have saved me half an hour of my time thinking I had made a mistake. It was impossible to see what number I had upgraded either on my account on their website or in the confirmation email and she sure as hell wasn't going to tell me.
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Posted 3 weeks ago
Switched to ID for a cheap sim only deal but turns out I made a bad decision. My voicemail system is broken, the fact you have to set up a voicemail is irritating otherwise you can’t access your voicemails. Spoke to customer service via chat and their systems are slow, staff are clearly untrained and do not understand what you are talking about. Then I told them I am going to leave at the end of contract with no notice period in which the advisor offered an immediate disconnection and disconnected it without my permission. Honestly shocking behaviour I’ve been stuck the last week with no phone calls, texts or data because my sim is out of service. Due to the advisor’s mistake, she said the sim will be reactivated in 48 hours yet it wasn’t and I’m having to go through the slow and painful route of their customer service. Honestly such a cheap brand with cheap services, do no bother joining ID!!!
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Posted 1 month ago
Been trying to pay the bill but cannot get the recorded thing to be sensible whatever sum I put in it changes it to a ridiculous sum. You cannot actually speak with anyone to solve a problem and now have no phone use and cannot get my number back because I cannot pay the bill. Absolutely awful, my advice is to go with a company where you can talk to someone, definitely wouldn't recommend ID yes, they are cheap but that is about all it is.
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Posted 1 month ago
Been trying to pay the bill but cannot get the recorded thing to be sensible whatever sum I put in it changes it to a ridiculous sum. You cannot actually speak with anyone to solve a problem and now have no phone use and cannot get my number back because I cannot pay the bill. Absolutely awful, my advice is to go with a company where you can talk to someone, definitely wouldn't recommend ID yes, they are cheap but that is about all it is.
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Posted 1 month ago
No coverage away from at home WiFi calling. No good if you are stranded somewhere even a mile away from home. Even at home calls cut off and no signal most days.
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Posted 1 month ago
I wanted to share my experience with ID Mobile in the Market Harborough area. Unfortunately, the internet connection has been very poor, and it has affected my overall experience negatively. I would not recommend this service to others in this region.
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Posted 2 months ago
So got my sim. Set up a port date and PAC code...date came and port didn't happen. Tried customer service they said the next day PAC would happen. Nope. Discussed with customer service and complaint got my monthly plan charge refunded and told It would happen today...no I think I should be within my 14 day period but can't cancel my plan...stuck with a phone that I can't use.... so yes totally rubbish.
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Posted 2 months ago
Switched from O2 and still can’t make calls two days later. Live chat takes forever as they must be dealing with multiple people at the same time NO CUSTOMER SERVICE!!!
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Posted 2 months ago
The worst, get literally anything else. Data barely works and no customer service
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Posted 3 months ago
Chumani most unhelpful. I have been with id mobile for many years and never missed a payment, repeat never missed a payment. Recently offered an upgrade but they changed my number so I immediately cancelled. They still charged me £1.05 . So I asked for it back under the direct debit guarantee, as the agreement was cancelled immediately. They have now, despite many years, have put a missed payment on my credit report. When I complained Chumani was most unhelpful. I feel that ID have ruined my spotless reputation credit wise and feel that they should do something about it immediately.
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Posted 3 months ago
ABSOLUTELY, USELESS NETWORK. CAN'T WAIT TO GET RID MY ADVICE, IS KEEP WELL AWAY.
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Posted 3 months ago
Great value SIM only coverage 100% better that previous supplier even when abroad can check my security camera,s great service 😁
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Posted 3 months ago
Good great brillant exnlt
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Posted 5 months ago
Didn't receive sim card. Then they send me nasty letter saying I owe them £10 and if I don't pay they send a debt collector. I owe nothing for a service I've never used.
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Posted 5 months ago
Rubbish mobile network company. phone signal never works, can't make calls, signal horrendous, customer service team are a joke
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Posted 5 months ago
Firstly the customer service is in NIGERIA, from the first minute talking to the customer service u can feel the scam is running through the phone call, ordered a sim contract and waited for a full week nothing delivered and phoned them 3 times they asked for all my details and very time then told me that the order been cancelled for no reason and I’ve to order again and I’ve to send proof of BIRTH 😂, seriously scam and not recommended at all
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Posted 5 months ago
Nothing but SCAMMING LIARS. They accept you a mobile contract via email. Only for you to then contact them after 48 hours regarding your order. And to then be told you NEVER passed a credit check. But the email clearly states order was a success and being processed. I will be reporting these people to the ombudsman. Nigerian scammers in my opinion.
iD Mobile 1 star review on 21st January 2025 iD Mobile 1 star review on 21st January 2025
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Posted 5 months ago
Absolutely appalling. Couldn't get access to My Account and no help or response to questions asking for help. Avoid this company at all costs.
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Posted 6 months ago
iD Mobile is rated 1.2 based on 503 reviews