iD Mobile Reviews

Name: iD Mobile
Rating: 1.21

1.2 Rating 538 Reviews

5 %

of reviewers recommend iD Mobile

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1.2

Based on 538 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Telephone

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iD Mobile 1 star review on 21st January 2025

Khan Choudhury

"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

iD Mobile 1 star review on 30th November 2024

Anonymous

iD Mobile 1 star review on 2nd October 2024

Greg Simpson

iD Mobile 5 star review on 2nd October 2024

ZeabyThomas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had no issues for 23 months paid by direct debit no need to contact customer services. Unfortunately I miscalculated that my contract would end in June (now) instead of July and cancelled my direct debit a month too early. BIG MISTAKE!! I realised what I had done and arranged a bank transfer to the same account and sort no used before and it cleared HOWEVER ID MOBILE REGUTED IT WAS RECEIVED DESPITE MY BANK PROVIDING RED NUMBERS ETC TO PROVE IT HAD! the frustrating communications began when ID CUT OFF AND BLOCKED MY SIM WITHOUT NOTICE. There began hours of(like others have stated) trying to “talk” to gents who can’t understand what you say and don’t read what has gone on before. I sent evidence of the payment clearing and they STILL stated not received and you can’t have your number back! I am disabled I had to quickly get another sim and advise hospitals doctors and relatives of new number in case of emergencies all this stress made me very ill. I then received a call from the “complaints dept” what a joke that was!! They more or less blackmailed me by saying UNLESS i agree they had resolved the issue by offering my number back I would still be blocked. I really in nearly 70 years of life have NEVER encountered such an incompetent and unethical company. I have left to my bank who will take this up for me they said and I will be prepared to go to the communications ombudsman as I feel they need to be made aware of this companies lack of transparency and unethical practices. DO NOT GO NEAR IF YOU VALUE YOUR PEACE OF MIND IT IS WORTH PAYING A BIT MORE FOR GOOD CUSTOMER SERVICES BELIEVE ME!”

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Posted 1 day ago

“Review of iD Mobile Your review is pending.Read more Matthew Edwards 64 reviews GB Rated 1 out of 5 stars absolutely HEARTBROKEN absolutely HEARTBROKEN! So a week or two ago i wanted to add a new sim for my grandfather to my exsisting accounts, so i logged in chose to transfer from another network and asks for pac code. Unfortunatly if you are logged in it decides to try and chance one of my other contract numbers. I instantly got intouch with live chat and told them i have just tried to transfer another number and why has it tried change a previous number. The chat operator was so bad he had no idea what he was doing! I repeatly tried to explian i just wanted to add another sim to my current account. Even putting it so simple as I have 2 sims now and i want to ADD 1 more to make 3! After getting so frustrated i told him to forget it as he just couldnt get it! I asked him to clarify over and over that he had cancelled the number transfee which he said YES! I told him i would do the rest by signing out of my account and order a new contract with the pac code which was accepted and the order went through and the new sim arrived. I sent the new sim to my grandfather who lives two hours away and thought it was all done. Today 2/6 my son who goes to a special needs school and as a hand full of friends from around staffordshire who are on a similar level turned 16 my late afternoon i noticed he was upset as none of his friends had called him on his birthday and didnt know why. A few hours later around 8pm i get phone call from my grandfather saying his phone was not recieving a code he had requested , this is when i contacted id mobile who then informed me that they had changed my sons number to my uncles and my uncle had a whole new number to which my son would not understand. The people in the live chat are so poor they cant even understand basic things. Even if from another country and not first language its a basic question for your job, and put so simply a normal child would understand! You cant transfer from signed in and the staff are actually worse than usless. So thanks id mobile for litteraly making my son cry thinking his friends had forgot him because your worker cannot even do basics things. I will be cancelling all three contracts and putting a compliant with ombusman.”

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Posted 6 days ago

“I would like to formally share my experience with iD Mobile regarding an ongoing issue that has still not been resolved after nearly four months. From the very beginning of my contract, there were problems. The wrong data package was applied to my account, despite this not being the agreement I signed up for. Shortly after, approximately one month into the contract, my phone service began failing completely. Since then, I have experienced repeated issues including: * Being unable to make outgoing calls * No working 4G/mobile data connection * Constant signal and service failures * Extremely poor communication and customer support Despite reporting these problems multiple times and being repeatedly told to “be patient,” the issue has continued for almost four months without a proper resolution. In addition to this, I have been promised resolutions by members of staff which we mutually agreed upon, only for those agreements to later be changed or withdrawn. I have also repeatedly been told that I would receive call-backs within 24 hours, yet in reality I was often left waiting one to two weeks without any contact at all. On multiple occasions, calls have been disconnected by customer service representatives despite me remaining calm and respectful throughout the conversations. It has reached a point where I have had to become extremely firm simply to be taken seriously, yet the issue still remains unresolved, with continuous excuses rather than meaningful action. What makes this situation even more serious is the fact that during this time I found myself in a dangerous situation and could not use my phone to call for help due to having no working signal or service. I was forced to physically leave the area and put myself at further risk simply to try and find somewhere with signal. No customer should ever be placed in a situation where their mobile provider’s failures affect their personal safety. I have tried to resolve this privately and patiently for months, but I am now at the point where I feel it is important to publicly document my experience so others are aware before committing to a contract. I will also be sharing reviews across multiple platforms because consumers deserve transparency, particularly when it comes to reliability, customer safety, and accountability. This has been, without question, the worst experience I have had with a phone provider, both in terms of service reliability and customer support. I sincerely hope iD Mobile finally takes this matter seriously and resolves it properly.”

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Posted 1 week ago

“If I could give this company minus stars I would Quite simply the worst customer service I have ever received The dilemma started when I found out that idmobile are not enabled to link your iPhone to your Apple Watch so you can use your Apple Watch Watch in a cellular manner I tried to cancel my contract which took over a week going back and forth between idmobile and mobiles.co.uk with it not being clear at all who cancels what and how and when the cancellation goes through I cancelled after 11 days and they tried to charge me over £1000 stating that I was out of the cooling off period - a total lie Then after I eventually had confirmation about my cancellation it took me over a week and literally hours of online chat and phone calls before I eventually got a pac code but this was not after they told me it would be sent via text within 30mins - 2hrs, it was not. And then informed it would be sent via email within 24, it was not!! Eventually after days of being on the phone I was given a phone number to call and I received my pac after being on hold for 30mins Why on earth they didn’t just give me the number on the first place I don’t know I am attempting to make a formal complaint but suprise surprise I can’t talk to a manager and they have told me they would send out a complaints form which has not materialised Overall the worst phone experience I have ever in my life faced Please seriously consider whether or not you want to use this company as my experience was awful and very very stressful”

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Posted 3 weeks ago

“Thanks for your review! iD Mobile Your review is pending.Read more gavin lindsay 2 reviews GB with ID Mobile with ID Mobile. The service has been unreliable, and getting clear support has been frustrating. Communication could be much better, and I found the overall process less smooth than expected. Based on my experience, I’m reluctant to recommend them. My experience with this company was disappointing because they did not honor the contract terms we agreed on. Communication was poor, and I did not feel confident relying on their promises. Based on what happened they gave me the wrong phone and I had to return it and pay out my own pocket to return the phone and they said they would take the money of my nexst bill cheek of them .as the original deal they did not honour. This is the email they sent to me and did honour it . prove it. Good day Mr. Lindsay, I hope this email finds you well. I would firstly like to extend my apologies with how you have been treated both by our agents at iD mobile together with the agents from currys, this is for all the confusion and the ups and downs you had to do to ensure that the wrong phone that was delivered to you gets back to us. Please note that as per our agreement, we will be honoring the agreement to cover the £42.99 generated on the handset that you have returned, this means that as soon as we are done processing the handset back, the plan will revert back to the old plan of £51.40. Please note that when you revisit the upgrade plan you initially were in agreement on, which is pay the £42.99 per month for a Samsung S26 ULTRA. That was the contract what was agreed do not trust them they do nothing but lie to you i request a manager to get back to me but they never did they say the sam thing that they will call back in 48 hours but”

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Posted 4 weeks ago

“Network coverage is absolutely abymal, rendering my phone a useless brick. When I drive anywhere I cannot stream music. I can no longer make calls, or attend work meetings in the car. I have never experienced such an incredibly bad drop off in signal quality as I have when switching to ID Mobile. Not fit for purpose. In addition, I set up direct debits for my phone and my sons. Every single month I get a text message saying I haven't paid and they cut off both of these mobiles. Every single month I set the Direct Debits up again. Then the next month it does the same thing. When I try and pay manually with my card, it fails repeatedly, right now i'm on my FIFTH attempt, entering my details, verifying on my bank app, and then it fails. No one to talk to. DO NOT SWITCH TO ID MOBILE. I'd ring customer service but there is no customer service. Other people on here reference having spoken to a human on the phone, I honestly don't know how. Where is the number hidden? The online chat is just a useless AI agent. The only thing i'd recommend this company for is that it was cheap... But then it being cheap doesn't make up for the barely existent signal rendering my phone a non functional. Nor the fault in the system that means I get cut off every month. Nor the lack of human beings to discuss this with. Just dreadful. Of course it's cheap, bad products often are. I am now trapped in a contract with a company that does not provide me with the service I pay for. I'd like to complain or ask to exit the contract but who do I speak to? DO NOT MAKE THE SAME MISTAKE. Despite all this they will not let me out of my contract. In-fact they basically completely fobbed me off, it's tough luck apparently. 'I am sorry that you had to experience tis however if you do cancel your contract before the expiry date therefore a termination fee is applied as your contract only expires on the 20.11.2026,' This despite them not fulfilling their end of thr bargain here at all. Despite all the problems. They think they have me trapped legally and don't care that their service is terrible.”

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Posted 4 weeks ago

“absolute shocker of a company. Customer service is completely nonsensical, live chat send pre-written LLM responses that make no sense at all. if youre consindering ID Mobile - DO NOT DO IT.”

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Posted 2 months ago

“What a useless customer service this company allegedly provides. Lost all mobile use of my phone. It will only work if I am sitting at home. Reported to I D networks. Was promised the world as I was a customer of many years. Told I would receive my new S I M card the following day. I received a package as promised. Unfortunately this was a new phone destined for a customer in Exeter whereas online in Kent. I was contacted within 30 minutes of this delivery asking me if I could run this package to a post office 5 miles away so that this customer wouldn't be lut out too much. This was 7 pm on a Friday night. When I couldn't oblige I D s representative, David Wilson ,arranged for the package to be collected by Royal Mail the next day,Saturday and he assured me new S I M card would be delivered to me the next Monday at the latest. A full 5 days later I managed to get David Wilson to answer his phone and he again promised me delivery by the following day,Saturday28th March, when it still hadn't arrived I managed to send a What's app message to I D As I had no joy in contacting I D via Text E-Mail or telephone I admit my What's app was a bit abrasive due to my frustration at being lied to regarding my situation. This was the only correspondence I received from them. I had stated my frustrations & dissapointment and stated I would be cancelling my direct debit and looking elsewhere for a new mobile provider. After approx 8 years of being their loyal customer,never missing a payment, their response was,and I quote "You're welcome sir" .Needless to say I have cancelled my direct debit and will be looking elsewhere. I would not recommend I D to my worst enemy.”

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Posted 2 months ago

“ID haven't taken payment by DD for some unknown reason and i would like to pay by bank transfer but i can have anyone to speak to to get bank details”

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Posted 2 months ago

“love iD Mobile Gt a v good deal 🔥vs other networks nd decent signal. not had any issues, loads of data too”

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Posted 3 months ago

“Got 3 contracts and had no issues so far. Coverage has been fine. Moved my number over and it went very smoothly. Download esim and got the app, all pretty simple! Needed to speak to customer services once and they answered my question no problem.”

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Posted 3 months ago

“iD Mobile is a great network. Check their Trustpilot and Google for actual reviews!”

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Posted 3 months ago

“If I could of scored the worse then I sure would have. Took out 24month contract the increases since it started are ridiculous, internet speed is absolutely terrible and now contract has finished and phine paid off they won't even reduce the monthly bill unless I tie in for another 12 months. Joke of a company tbh. Would I use them again not a chance. Yes they start off cheap but I guess you get what you pay for clearly!”

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Posted 3 months ago

“ID Mobile is genuinely one of the most frustrating companies I’ve ever had to deal with. My charges have been sporadically increasing, including an apparent £15 text message charge and roaming charges for going abroad, which I did not do. What’s even more concerning is the customer service experience. Calls are not returned, no specific times are scheduled for follow-ups, and I’ve repeatedly been passed from team to team without resolution. I’ve now had an ongoing issue that has taken over four weeks to address. The lack of accountability and clear communication has been incredibly disappointing. I am 37 now and this has been the worst customer service I have ever experienced in my life.”

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Posted 3 months ago

“As others have said. All is ok until something goes wrong. You have zero chance of getting support. They have contracted out services to what I believe is the cheapest place on earth. When this happens you get inexperienced buffoons handling your call, data and life. Totally unacceptable. Be very cautious.”

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Posted 3 months ago

“Traded in via IDmobile, was originally offered £265, this was reduced to £60 due to a small 2cm crack on the back cover which apparently classes the device as "non-working". Incredibly poor, will be using AO going forward”

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Posted 4 months ago

“If I can give this company -5 score I would. First, their support people dont know what they are doing, they have no training, incapable with technical issues or other type of requests. Their management are hiding behind emails so you cant even escalate or get the attention needed. Their network is very unstable, mobile internet is slow, the cell signal is weak inside buildings. Stay away from them, for couple of buck saved on your shiny deal you end up stuck with this amateurs for years.”

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Posted 5 months ago

“Cheap does not mean safe. I’m now 8 days into a confirmed SIM-swap fraud incident and still do not have my phone number back. Other UK mobile networks typically resolve this within 24–48 hours once verified. iD Mobile have not — even after confirming the number was recovered and sending a replacement SIM. I’ve been left without service, without updates, and without any sense of urgency — repeatedly chasing for basic information. All I want is my number back. This level of delay and lack of care following a fraud incident is unacceptable.”

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Posted 5 months ago

“Works ok in England not brilliant as it can be intermittent, absolute rubbish abroad, been away twice now and still can't get a signal ever, trying to contact someone is not possible they make it so difficult I just give up, honestly don't touch them go with someone else”

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Posted 5 months ago

“Very Poor Customer Service I had a very poor experience with ID Mobile customer service. I called on behalf of my mother-in-law, who does not speak English at all, and explained this clearly. Despite that, they repeatedly insisted that she personally provide all the details. If she cannot speak English, how is she supposed to do that? There was no understanding, flexibility, or willingness to help. Overall, the service was frustrating and disappointing.”

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Posted 5 months ago

iD Mobile is rated 1.2 based on 538 reviews