iD Mobile Reviews

"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

"Terrible, transfered my number and now the app doesn't work nor recognize me. Customer service the worst ever 154 mins wait for chat on line. So so rubbish. Been trying to leave for a week."

"Terrible, transfered my number and now the app doesn't work nor recognize me. Customer service the worst ever 154 mins wait for chat on line. So so rubbish. Been trying to leave for a week."

"There are lots of reviews that are negative on ID Mobile but this is my experience. The prices of the SIM Deals and contracts are great and I am currently using ID Mobile as an eSIM on my dual SIM device paired with my Primary Three SIM. Speaking of Three, ID Mobile uses Three\u2019s network whom they claim to be the fastest in the UK. The signal is great and my Three SIM and ID SIM get the same amount of bars and connectivity. Testing ID Mobile on Speedtest shows me 132MBPS Download speed and 63.9 upload speed. Currently as of writing this Three is moving away from 3G so people might have some issues whatsoever. From the explanations about poor customer service and live chats plus unreliable devices sent from them I don\u2019t truly know. So far ID Mobile has been great and we will see from here on out. Emails containing eSIM and about my order have been quick and speedy."

"I have been experiencing connectivity issues in my flat, with poor 4G reception. Despite the network provider\u2019s website indicating no coverage problems in my area, the issue persists. After contacting customer support, I was advised to replace my SIM card. I did so at my nearest Currys, but the problem remains unresolved. Upon further contact, they insist there are no network issues in my area. Interestingly, other network providers show both indoor and outdoor coverage quality, while this provider only shows \u2018no network issues."

"Can't log in to account.Now ongoing for months.Tell me a onetime code will arrive within minutes \" never comes\" will leave ASAP \ud83d\ude21\ud83d\ude21\ud83e\udd2c"