iD Mobile Reviews

"The app doesn\u2019t work properly, and doesn\u2019t allow you to set-up a direct debit or pay in instalments when your bill is due it just says \u201csomething went wrong\u201d every time you try to put in your payment information. Already today I have attempted to make a payment via the app at least 6\/7 times. This means your phone service will be cut the day the bill is overdue, despite having made several attempts to actually pay it. When you call the complains line - it conveniently cuts you off. There is no customer service and no backup for when things go wrong. In terms of how the app works, and their phone lines - this is the worst mobile service provider I have ever used and I can\u2019t wait to be out of contract. This is a continuous problem for me, month on month. The app is terrible and it\u2019s the only way to resolve issues. I have also used the web browser and it still does not work."

"Nothing but SCAMMING LIARS. They accept you a mobile contract via email. Only for you to then contact them after 48 hours regarding your order. And to then be told you NEVER passed a credit check. But the email clearly states order was a success and being processed. I will be reporting these people to the ombudsman. Nigerian scammers in my opinion."

"Nothing but SCAMMING LIARS. They accept you a mobile contract via email. Only for you to then contact them after 48 hours regarding your order. And to then be told you NEVER passed a credit check. But the email clearly states order was a success and being processed. I will be reporting these people to the ombudsman. Nigerian scammers in my opinion."

"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

"Extremely unhelpful and very poor customer service. My phone was stolen and I immediately contacted ID Mobile for help on next steps regarding blocking my device and contract. The first \u201clive agent\u201d suggested that I pay for TWO contracts - one being the stolen phone with contract and the second being a new phone and sim deal. I wasn\u2019t going to pay for two contracts when I can only use one. So it will cost \u00a3478.85 to terminate the contract including final monthly bill which they need 30 days to process. Plus \u00a3135 for upfront cost of my new headset. What the actual f- talk about extortion. I went ahead and bought the new device and sim as I needed to sort this asap for work clients to contact me. However, I find it incredibly poor and unhelpful that there\u2019s no option to transfer an existing contract to a new device. That is the most sensible option and would indicate that customers are taken care of. I spent hours this afternoon again on \u201clive chat\u201d with another ID live agent as there\u2019s no number to call directly and get through to. I find the live agents are not trained adequately, aligned and don\u2019t seem to have any policies to follow, given that both \u201cmade up\u201d solutions for my stolen phone concern. I wouldn\u2019t recommend ID Mobile to anybody. They may have \u2018affordable\u2019 deals on their site but they are inadequate in other key areas such as customer service and operating with best practice. I\u2019ve had my time and money wasted with them and I feel incredibly stressed and dissatisfied with the process. I\u2019ve had to pay them approx \u00a3500 to terminate the contract and \u00a3135 upfront cost for a new handset when it would\u2019ve been more helpful to swap the contract over to a new device rather than pay an exit fee or have two contracts at the same time. ID is clearly money hungry. I will be going back to Vodafone once this contract ends as I was always treated well with them and their customer service is much warmer and polite, with real people at the end of the line. I regret switching over to ID as it was purely for financial reasons. In moments of distress like having your phone stolen, you need a company that cares and takes pride in offering support, none which I have received with ID."

"Terrible, transfered my number and now the app doesn't work nor recognize me. Customer service the worst ever 154 mins wait for chat on line. So so rubbish. Been trying to leave for a week."

"Terrible, transfered my number and now the app doesn't work nor recognize me. Customer service the worst ever 154 mins wait for chat on line. So so rubbish. Been trying to leave for a week."