Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

iD Mobile Reviews

1.2 Rating 389 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

1.2

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how iD Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

iD Mobile 1 star review on 13th October 2023

iD Mobile 1 star review on 15th August 2023

iD Mobile 1 star review on 1st February 2022

iD Mobile 1 star review on 18th February 2021

iD Mobile 1 star review on 23rd October 2020

iD Mobile 1 star review on 25th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful company. Website allowed purchase of phone that had been discontinued. Wasn’t contacted until two weeks later and after the payment was taken for the phone. Was advised the phone would not be made available and asked if I wished to cancel. I politely confirmed this and was advised that my money would be refunded within 5 working days. A month and several phone calls later I am still waiting on a refund. Each time I am promised that I will receive my money back within 5 working days. They fail to contact you when promised to and point blank refuse to contact you by email, thus avoiding any written log of the call. Was going to take two contracts out with these guys as I wanted to give them a chance. Needless to say this won’t be happening. Whilst writing this I still have not been refunded my initial payment for the phone I never received.”

Posted 1 year ago

“Shocking company. Changed my bank details with them and they never updated it. All affected my credit score even after challenging it. DO NOT USE THIS COMPANY”

Posted 1 year ago

“I am not happy with this contract sorry to says this because I am paying to much money every month please reduced the price down for me please I stay or I well cancel my I’d mobile phone ok just let you know oki we’ll do this ok.”

Posted 1 year ago

“Signal is awful. Customer service is worse. Do NOT recommend!”

Posted 1 year ago

“Appalling company. Yes it’s cheap but the service doesn’t work and the customer service is virtually non existent, a few rude people in an office somewhere who keep their contact details a secret.. avoid at all costs!”

Posted 1 year ago

“Been frauded through Id mobile. Of course it's impossible to speak to anyone. So at this point my life is very difficult”

Posted 1 year ago

“This is a company to avoid. The quality of the network is extremely bad. They make it very difficult for you to get out of a contract. They rip you off. Avoid and go to a company you can easily contact and leave if you wish to.”

Posted 1 year ago

“Shocking customer service. Lied to. Cheated into getting a contact.”

Posted 1 year ago

“Poor service for data . My son's sim is £7 a month with a cap on it just got a bill for £48 . No customer service at all to talk to just a text box which take for ever . Got extra charge on my other 2 sims when we went to Greece as the sim card location kept moving to Albania. They told me it must be because I was on a cruise. I stayed in a hotel never even went on a boat . After trying with no luck for hours still not got a refund . They just keep you want on the text talk saying thanks for being patient. I will never use this network again . Still not had a refund or anyone phoned me . Stay away”

Posted 1 year ago

“DISGRACEFUL CUSTOMER SERVICE CAN NOT FIND THERE WAY OUT OF A PAPER BAG AVIOD AT ALL COSTS IF I COULD GIVE A NEGATIVE SCORE I WOULD”

Posted 1 year ago

“ID MOBILE IS A SCAM Received sim card from them yesterday and internet (supposed to be fast 5G) is extremely slow not only at home but also at my working place anywhere I go. Have to wait a full minute or longer to open a website. Tried on galaxy s22 ultra and iphone and compared with Vodaphone and EE similar sim cards and I have an impression that ID mobile is a scam. Called them repeatedly to cancel and they ask strange question and finally ask me to wait and never return. Date of experience: 06 October 2022”

Posted 1 year ago

“Service very bad,I am trying to resolve my issues over the phone ,instead is typing at home .....”

Posted 1 year ago

“Sent sim. Sim incompatible (in a 2021 released device) Sim cancelled and destroyed. Still charged for the length of time I had the SIM in my possession. Surely iD could have listed incompatible devices clearly before ordering. Not once in all my years of mobile phone ownership have I had an incompatible device. Specifically not in this device where I've had 3 separate simcards previously, all worked. Customer service were shocking also.”

Posted 1 year ago

“Terrible signal and customer service. Very poor in every way. Would not recommend to anyone, pay the extra fiver to go to EE or somewhere else. AVOID THIS COMPANY.”

Posted 1 year ago

“Even 1 star is too generous for this awful company! After being long standing customers of ID my husband decided to upgrade his contract and get a new phone! When the phone arrived it was an opened IPhone 13 pro max and was switched on in the box already. He contacted ID straight away to report that he had received an IPhone 13 pro max gold when he’d actually ordered an iPhone 13 in red. We decided to be honest as if anything went wrong with the phone then his contract wouldn’t be covered with the warranty! (Honesty clearly gets you nowhere) they told us to return the phone at our own cost and once received they would allow us to reapply for the contract. Once the phone was returned we called for an update only to get a really obnoxious guy on the phone who basically said the phone you returned is a fake and we need the correct phone back! In so many words he accused us of stealing the correct phone and returning a fake! We have absolutely no leg to stand on or any proof that that was the phone we opened and took out of the bag they had sent us! They’ve been absolutely awful and we’ve had no support from them, we have basically been accused from the get go with no investigation into the courier service or anything! We have asked for the phone to be black listed and reported it to the police as stolen and even have a crime number. ID we are so disappointed in you as we have both been long standing customers and have recommended you to so many people and we’re treated like this. One of your advisors accused us from the get go without any proof and you’ve basically just shut us down without any investigation! We WILL be taking this further! What a disgusting company. My husband is now having to pay for a phone he never received… someone somewhere has clearly swapped or packed a FAKE IPhone which has been confirmed by ID! And have stolen our phone and we’re now expected to suffer because of it because you will not investigate the courier service?! That you choose you use! Absolutely shocking! Avoid at all costs!! After reading all other reviews I am not surprised at how we’ve been treated after looking at the way others have also been treated! The police also confirmed that this happens a lot?! Why are they not being investigated?!”

Posted 1 year ago

“DO NOT TOUCH Fraudulent account opened and this company failed to follow the correct procedures. Meaning they allowed £23k debt to accrue and be filed against us. O2 informed them the accounts were fraud within 48 hours of ID opening the accounts. The correct procedure was not followed to cancel the payment plan ID held. This has resulted in this being recorded against my name and stopping us getting a mortgage. Can’t speak to anyone, even regarding such a important matter. Only chat which transcript email service doesn’t work. Absolute shambles”

Posted 1 year ago

“they are a bunch of crooks i have sim card deal with and a while back i left Plusenet because i was not happy with at the time been,took a sim card deal out ID MOBILE and had a slight problem been with about 4 months but then took a sim card deal out with plusnet that was 4 days ago they posted the sim card and i ask ID MOBILE for a pac code which they gave me they had taken £10 out for this month 2 days ago so im paid up till the end of the month i rang plusnet up with the pac code and said it would take 3 days to keep my number from id mobile and to put there sim card back in till it was changed over ,my grandson rang the landline to wish me fathers day and said he had tried to ring the mobile but it went into my voimail i tried to ring out on my mobile but could not ring out they had i found out stop my sim card and could not ring anymore so i had to put the plusnet sim card in they are the worst of the lot if they had left it so i could use my phone for 3 days i might one day have come back to them but i will never ever go with them and as said dont trurst them”

Posted 1 year ago

“I concur and identify with most of the comments made. When my husband was in hospital very ill he maxed out on his allowance so I contacted ID to increase his contract (so that my husband could keep in touch) but they wouldn't deal with me said he had to contact them and then several months later when he passed away they said they needed proof of death before they could cancel the contract. What a shower, I'm off as soon as my contract ends.”

Posted 1 year ago

“They messed up my bringing over my old number -its been three days after the 'promised' day. The best I've had is a phone call from abroad telling me to chat to an automated chat bot. Let's go into day 4 with no service lol. Any money back I D???”

Posted 1 year ago

“We cancelled a family members contract after they died in July 2018, we checked there was no service. We missed the fact that ID kept taking the direct debit until 2022. 5 months of communications and 2 copies of the death and all ID had done is stop the debit. So stressful, no apologies for 4 year of taking a DD for no services. Appalling service!”

Posted 1 year ago

«
1
2
...
4
5
6
7
8
»

iD Mobile is rated 1.2 based on 389 reviews