Thanks for your review! iD Mobile Add photo One of the worst experience One of the worst companies , liars and rude I joined this company about three months ago, when you go to the shop in curry they make you think you got the best service but in reality it is one of the worst decision someone can make. It all started with my partner telling me that the hospital keep calling her as they cannot reach me to book my heart surgery but each time I check my phone there is nothing but a voicemail despite me being in a place where there is a good signal. I went to currys to find out why no one could reach me whennusing a private call, the guy in currys checked my phone a d he said the phone was fine , I already checked my setting several times. The guy in currys tried to call me from his phone using the withheld number and again it went straight to voicemail. The guy then provided me with a number to call and boy it was literally a nightmare 48 minuted on the phone with some guy from India who cared less After 48 minutes of agonising torture the guy said that he will get someone to look into this and sort me within 24 hrs and I told him that I was desperate for the hospital call since I was waiting for this heart surgery since 2019, he confirmed that 24 hrs the problem will ve sorted and I will receive a call. 26 hrs later no one called or fixed the issue so I went to their chat room abd spoke to another guy again another hour and the new guy told me that the initial guy did not tell me the truth and I need to wait another 48 hrs so I asked him to escalate and he said for escalation it will take 72 hrs and then I received a message saying that it takes up to one week. I contacted them and highlighted the emergency of my operation and that the hospital tried to reach me 17 times and just going to voicemail. Literally cares so.i kept calling and one of them.offered to give me a refund of £20 , I refused and wanted more escalation, After talking to 5 different people in India someone told me to go back to currys and request a new sim I went and the new sim worked but all this could have been avoided if the first person swap the sim with a new one Then someone from the complaint team called me, it was a lady who really seem careless, at first she said my phone is faulty but when I confronted her with facts that the new sim worked she backed up and she said she will give me my refund , no apologies or nothing so I told her I was not after the refund as I was upset about missing my heart surgery and I want further escalation so they know how to talk to people......her reaction was ...hung up the phone I was literally surprised so I contacted them and again another 20 minutes with someone from India and again asking loads of questions just to tell me that he will escalate. I am now waiting for their response as I am determined to take this case to legal and to trade standards commity and sue them for lying, lost of enjoyment, unnecessary stress, providing false information, breach of contract which resulted in me missing on my heart surgery that I was waiting for 4 years Let's see if the £20 they offered will fix this for them. My honest advice is not to use them as their deals as not different to any other providers and at least other providers has customer service in the uk and worried about their reputation while this company is just a side gig and customer is the last of their worry To avoid at all costs
2 months ago
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