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iD Mobile Reviews

1.2 Rating 390 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

1.2

Based on 390 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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iD Mobile 1 star review on 13th October 2023

iD Mobile 1 star review on 15th August 2023

iD Mobile 1 star review on 1st February 2022

iD Mobile 1 star review on 18th February 2021

iD Mobile 1 star review on 23rd October 2020

iD Mobile 1 star review on 25th September 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We cancelled a family members contract after they died in July 2018, we checked there was no service. We missed the fact that ID kept taking the direct debit until 2022. 5 months of communications and 2 copies of the death and all ID had done is stop the debit. So stressful, no apologies for 4 year of taking a DD for no services. Appalling service!”

Posted 1 year ago

“0 stars!!!! They cancel direct debit without telling u then months later you have a bill which is triple bloody didgets!!!!!! And on top of tht they change the price of the contract. ALSO the app is the worst app ever! I asked about a 'outstanding bill' to customer service on the app and they said to ignore it!!!!! These are not professional people and will take all your money and your credit score with it!!!! AVOID!!!!!!!!!!!!!!”

Posted 1 year ago

“Absolutely horrendous!!! Cannot contact them!!! Stay clear!!”

Posted 1 year ago

“Customers service is rubbish , online is rubbish , advisers calls you, the reception is so bad , then she blames me , telling me my line is bad, Rubbish, all I want to do is cancel my voicemail, 2 days and still nowhere. I would of given the service no stars if I could DO NOT TAKE OUT A CONTRACT WITH ID , I cant wait untill my daughters contract is finished and I have gone , to any other provider but never again ID.”

Posted 1 year ago

“I wouldn't even give it 1 star, the service is the worst for customers service. I have been trying g to contact them for months via the online , ID asking the same questions and advisors have not got a clue in how to help you on your query , then you hear nothing, then a different advisor comes on and you have to start all over again 😡”

Posted 1 year ago

“If I could give no star, I would. Customer Service is non existent. When you get through for a "chat" (and that takes a lot of gile!) they simply advise using apps or online services. I thought ID mobile was ideal for people who don't use a phone or the Internet much...mainly because they either don't want to or can't become computer literate and only use this mobile medium for communication because it is almost a requisite of living in the 21st century. I think communication is sadly lost on ID Mobile.”

Posted 1 year ago

“They will double bill you and then hide behind the fact there's no human 1 2 1 chat and all you will get is a text based chat that will get you sweet f all they will tell you it's being looked into and nothing will happen basically they are con men posing as a mobile phone company do not I repeat do not take out a contract with this company they will charge you whatever they feel like and there is nothing you can do about it and if you don't want to be scammed and pay double you'll have to cancel your direct debit and lose your credit I personally don't understand how this company is still allowed to trade in the UK it's a hair away from criminal”

Posted 2 years ago

“Money grabbers who put the bill up whilst in a contract and don’t even inform you. Shocking will be leaving them as soon as contract is finished. Avoid. I would give zero stars if I could.”

Posted 2 years ago

“horrendous”

Posted 2 years ago

“they are thieves, lots of GBs with less money but actually you dont get internet working. i rarely use mobile data and whenever i try, it just didnt connect. complteley useless internet and lots of time you wont even get calls. i live in london, so you can think of what kind of service they will have in remote areas. avoid at all costs unless they change their service and start providing a better service.”

Posted 2 years ago

“Same story. Faulty phone sent out to begin new contract. Phone sent back recorded delivery, waited for replacement phone to be sent our SIM sent out but no phone. ID claiming phone sent, not their problem so now we have a bill for a phone we don’t have.”

Posted 2 years ago

“You cannot deal with a company with whom you literally cannot talk. Cheap for a reason, but you'll regret it....”

Posted 2 years ago

“Avoid this company. There is no customer service just an automated service to make payments or a sales department to take payments. The hotspot feature doesn’t work too.”

Posted 2 years ago

“Poor poor poor no customer service... even for vulnerable customers their service is poor. Totally not worth the savings if you cant use your phone and can't resolve any issues quickly.”

Posted 2 years ago

“The phone didn't arrived and instead of sending me a new one they keep accusing me of having it and demanding that I keep paying for it”

Posted 2 years ago

“ID dont deserve a star, you cant speak to anyone online chat is a joke, ID dont reply to the chat , I want to discuss my bill or ID will automatically charge me for a phone which I have already paid for. Customers service is RUBBISH only interesting in taking your money. Communication company should be communicating with their customer!!”

Posted 2 years ago

“A technical fault developed on the touchscreen. Apple identified it as a problem on the digital pad part of the 3-piece touch screen. Even though I'm just over half way through a 2 year contract, ID mobile refused to cover the cost of rectifying the fault. I will never use them again.”

Posted 2 years ago

“Best value deal I could find by far, superfast 5G coverage where I live and app is fine, what's not to like? SIM arrived quickly and transferred number over from Vodafone without hassle. Thanks!”

Posted 2 years ago

“I have been on line for two hours trying to get a refund after finding that ID mobile have been taking money out if my account since August amounting to £176.53. There tactic is to make you wait for so long that you give up. They start sounding helpful and slowly withdraw from the conversation. They are crooks. They won’t cancel my contract and won’t refund me. I have done absolutely nothing wrong. Avoid this company at all costs as Carphone warehouse say the same thing too.”

Posted 2 years ago

“Don’t bother, no signal, no coverage, no customer service. It’s pants”

Posted 2 years ago

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iD Mobile is rated 1.2 based on 390 reviews