iD Mobile Reviews

Name: iD Mobile
Rating: 1.16

1.2 Rating 389 Reviews

4 %

of reviewers recommend iD Mobile

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Metrics

1.2

Based on 389 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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iD Mobile 1 star review on 13th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ID Mobile is the worst company - I wish I reviewed the company before taking a SIM out with them. My mobile contract was coming to an end - but decided to save money I’ll just carry on with the same phone but get a new SIM - saw ID Mobile did one for £10 I think it was - ordered the SIM, but then EE got in touch and offered me a lower price which I agreed to. So, before the SIM even arrived, I message on the very frustrating chat bot service they have and got in touch with an agent - I explained that I had ordered a SIM but I am wanting to stay with EE and if they could cancel the SIM order/my account as it is within the cooling off period (15 or 30 days I can’t quite remember) but it was a day of placing the order. They explained to me that the account is closed down, the money WONT be taken and that I can just go ahead a destroy the SIM - which I did. About 2 days later I received an email explaining that my bill was ready to view and will be paid by Direct Debit on the 12th of the month - infuriating as they previously explained that this wouldn’t happen. So I had to get in touch with them a second time via the annoying live chat AGAIN - they apologised and said that they would put £10 credit on my account and this way the money won’t be taken from my bank. Fine. The 12th came - and as we can all probably guess - the money came out of my bank, I know it’s only £10 but at this point it’s not about the money it’s the principle - I also happened to check my credit score, I understand they have to do the credit search which would be on there but the account itself was on there which it shouldn’t have been. The Direct Debit was pending so out of frustration I cancelled it - not realising that if the payment doesn’t go through that it would probably go down as a missed payment and bring my credit score down again so I had to them make a manual payment to ensure it was missed - absolute palava. I messaged them AGAIN for a third time to explain that the money had come out of my bank, and that I was told this wouldn’t happen - they went on to apologise and said that they would issue a refund. The refund came through about 5 days later which was fine - BUT THEN, a few days after receiving the refund I got an email to say I had to pay my final bill of £6.38 - where they get these figures from I don’t know, i hadn’t even used the sim… it wasn’t even activated.. SO.. I contacted them yesterday for a FOURTH TIME - at this point I was fuming - I wanted to log a formal complaint with them and get them to waiver the 6.38 bill they concocted - after the 45 minute wait to get through to them they apologised AGAIN, wavered the final bill and that was that - logging the complaint they asked as a resolution what would I like - I didn’t think some compensation was out of the question or too much to ask for, as I was typing out my reply the agent said I took too long and that they had ended to chat… steam coming out my ears. Tried to get through for a FIFTH time - was told it was a 30 minute wait - fine, whatever.. got down to a 10 minute wait to be told it was then a 78 minute wait and then 2 minutes later - No advisors available - sound (thumbs up) So for the SIXTH time of getting in touch with them today - I explained that I logged a complaint but just wanted them to explain to the complaints team that I am basically after some compensation for the absolute incompetence / awful customer service / adverse effect on my credit score / time wasted. She went on to explain that the 6.38 they had credited was the compensation… how’d you work that one out, I said that this was just a correction of an incorrect final bill - I wasn’t questioning this I wanted some compensation..? Well the 6.38 credited..bla bla bla… I had to explain three times what I meant… which resulted in them logging ANOTHER complaint and basically fobbing me off to the complaints team who will be in touch within the next 3 days…so we can only imagine what the complaints team will be like - hopefully competent and somewhat helpful. DO NOT go with this company. They are incompetent and laughable to be honest. Do yourself a favour and stick with someone more reputable.”