’m thinking I’ve either been scammed by this company or that they are playing fast and loose with my data. I ordered a new phone on contract for my son in a seamless transaction, all approved, contract sorted, even the obligatory mini transaction through the bank to check you are who you say. The phone attempted delivery next day but we weren’t in. That’s where it all got weird. Instead of trying again to delivery I received nothing, no phone, no contact. After 2 further days, I got in touch to find out what was going on. Bizarrely despite being a phone company, they don’t accept phone calls, everything is done through chat bot and then online chat. I was told that the reason for the return ‘has not been disclosed’.They point blank refuse to hand out a phone number or allow you to speak to anybody! If that doesn’t give off warning signals then I don’t know what does. I asked somebody to phone me within 24 hours but of course nobody did. The upshot is no phone, no idea what has happened to my data, no idea where I stand with a contract and absolutely nobody to talk to. In case you’re wondering, it has nothing to to with my credit or status, I ordered a replacement phone from another company following this and it arrived the next day. Avoid at all costs, if you have any kind of issue there is NOBODY to talk to.