they are a bunch of crooks i have sim card deal with and a while back i left Plusenet because i was not happy with at the time been,took a sim card deal out ID MOBILE and had a slight problem been with about 4 months but then took a sim card deal out with plusnet that was 4 days ago they posted the sim card and i ask ID MOBILE for a pac code which they gave me they had taken £10 out for this month 2 days ago so im paid up till the end of the month i rang plusnet up with the pac code and said it would take 3 days to keep my number from id mobile and to put there sim card back in till it was changed over ,my grandson rang the landline to wish me fathers day and said he had tried to ring the mobile but it went into my voimail i tried to ring out on my mobile but could not ring out they had i found out stop my sim card and could not ring anymore so i had to put the plusnet sim card in they are the worst of the lot if they had left it so i could use my phone for 3 days i might one day have come back to them but i will never ever go with them and as said dont trurst them