Set up Phone and sim contract with them yesterday, after having issues checking out I had to switch over to the pc to complete. In doing so I accidently checked out the 250gb data package instead of unlimited. My mistake. However upon contacting there customer service (all online chat only!) I was advised the only way to correct was to return the phone (perfectly fine but opened, SIM installed and phone set up) and cancel and reorder (the exact same phone) with the changed contract. Completely illogical, irresponsible and long winded way to fix it, why could this simply not be amended? Spoke to a manger via the chat also and was told the same thing. Clearly do not care about the customer nor the environment, a phone will now be classed as a return and lose resale value, and two additional transports will be made to fix what could be a simple issue.
7 months ago
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iD Mobile has a 1.2 average rating from 412 reviews

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Alice, Customer Support

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