Network has been down all week. No communication from ID mobile on the situation. I spoke to ID mobile on live chat 4 times in a 7 day period. Each time the same answer - congestion on the network. I requested to cancel my contract as I need a phone to make calls for work. They then said I need to pay £112 to leave. I am currently paying for a contract that has no calls, no data or text messages. They don’t know when it will be fixed and we are nearly on week 2. I also cannot change provider as I will need to pay £112. Currently going through trading standards as ID mobile have refused to resolve this and have been very poor overall with customer service - good luck if you have any issues with their network
6 months ago
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iD Mobile has a 1.2 average rating from 412 reviews

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Alice, Customer Support

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