Absolutely dreadful. Took out a sim only deal. At the time, they asked for my PAC code, which I gave them assuming all would go smoothly. 1 week later, no sign of a sim and my number, having been ported, is out there somewhere on a sim I haven't got. Had to buy an emergency payg sim as I wax left without a service. Complained and was told an eSIM would be sent, which didn't work as my phone isn't compatible. Rang up again and told them to cancel the whole thing. Appalling company, dreadful customer service and infuriating chat service. Would warn anybody reading to give this company a very wide berth.